{"id":1905643,"url":"https://alion.io/job/klinealigner-commercial-coordinator","title":"Commercial Coordinator","company":{"id":3883299,"name":"Klinealigner","domain":"klinealigner.com","url":"https://alion.io/company/klinealigner","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5657},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T11:20:08Z","employer_posted_date":null,"last_verified_at":"2026-09-21T11:20:08Z","board_verified":false,"closed_at":null,"days_open":40,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":40},"description":"ROLE SUMMARY\n\nThe Commercial Coordinator provides day-to-day operational and administrative support across the entire BDM pipeline — both accounts moving through the standard sales-to-handover process and VIP/high-potential accounts retained long-term by the Key Account Manager. This is a dual-lane role: supporting the BDM team with setup and admin so they can stay focused on closing, and supporting the Key Account Manager with ongoing monitoring, follow-up, and communication for retained accounts.\n\nThis role is involved with every new customer that comes through BDM, regardless of eventual size — smaller accounts that are later handed to the Customer Champions team still pass through the Commercial Coordinator during the initial setup and onboarding phase.\n\nKEY RESPONSIBILITIES\n\nSales Enablement\nDirectly support the Sales team with customer activation, set up and communication\n\nWork closely with the assigned Senior Sales & Onboarding Specialist to deliver an excellent customer experience from pitching to threshold achievement\n\nEngage directly with new customers to obtain any technical or operational information to support sales enablement\n\nSupport and follow the entire sales process; including pitching, follow up, first case submission and reaching target revenue threshold\n\nHandle non-technical follow-up and administrative queries from new customers during the early setup phase.\n\nChase outstanding contract, annex, and documentation items from customers and internal stakeholders, keeping onboarding timelines on track.\n\nTrack and flag when new accounts are approaching handover thresholds based on live CRM/revenue data.\n\nAccount activation\nManage regular, low-complexity follow-up communication with all accounts, escalating anything requiring strategic input to the Key Account Manager.\n\nMonitor account data — case volumes, order status, revenue progression — and proactively flag stalling or at-risk accounts to the Key Account Manager rather than waiting to be asked.\n\nMaintain accurate, up-to-date CRM records for all assigned accounts.\n\nMonitor account data — case volumes, order status, revenue progression — proactively flagging stalling or at-risk accounts to the Key Account Manager.\n\nTrack and flag when accounts are approaching handover thresholds, based on live CRM/revenue data.\n\nOwn fulfillment and shipment tracking status monitoring across all accounts, resolving delays directly with Production/Logistics.\n\nRequirements\n1–3 years in sales support, account coordination, or customer service\n\nComfortable in a CRM\n\nStrong English and Arabic\n\nOrganised, proactive, and able to work well remotely\n\nDental or medical background is a bonus, not a must","description_format":"text","description_chars":2689,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Security Operations","Dental Products & 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