{"id":2205896,"url":"https://alion.io/job/klipboard-senior-account-manager","title":"Senior Account Manager","company":{"id":2718560,"name":"Klipboard","domain":"klipboard.com","url":"https://alion.io/company/klipboard-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":77,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":138000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-06-22T12:31:00Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-10-21T13:20:22Z","board_verified":false,"closed_at":"2026-10-21T13:20:22Z","days_open":121,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":120},"description":"\"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.\"\nKlipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.\nKlipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.\nThe Senior Account Manager is responsible for the commercial success, retention and growth of a portfolio of strategic Klipboard Rental customers across Australia and New Zealand.\nThe role acts as the executive owner of assigned accounts, driving customer outcomes, protecting recurring revenue, identifying expansion opportunities and ensuring customers maximise value from their investment in Klipboard solutions. This is a senior, credibility-led role and is expected to operate confidently and persuasively with C-level and senior executive stakeholders, defend Klipboard’s position against competitive threats, and lead complex commercial negotiations without close supervision.\nThe role works closely with Professional Services, Support, Product, Customer Success and Sales Leadership to develop and execute account growth plans while maintaining strong executive relationships within customer organisations.\nKey Responsibilities: \nRevenue Retention & Growth\nDeliver annual ARR retention and growth targets across assigned accounts. \nOwn all renewal activity within assigned accounts. \nIdentify and close expansion opportunities to introduce applicable solutions from Klipboard Global product suite \nDevelop and maintain account growth plans for all strategic customers.\nBuild commercial structures that strengthen long-term customer commitment (e.g. enterprise agreements, alternative pricing models), positioning Klipboard as the preferred long-term technology partner for strategic accounts.\nExecutive Relationship Management\nBuild and maintain relationships from operational users through to C Level executives. \nEstablish regular executive business reviews with strategic customers. \nUnderstand customer business objectives, challenges and future initiatives. \nPosition Klipboard as a strategic technology partner.\nAccount Planning\nMaintain documented account plans for all strategic accounts. \nProduce quarterly account reviews covering: Commercial performance \nProduct adoption \nRisks \nOpportunities \nStrategic initiatives \n\nEnsure CRM records, forecasts and account plans remain accurate and current\nSuccess Measures\nGross and net revenue retention (%) across assigned portfolio against target\nExpansion ARR closed against target\nNumber and outcome of executive business reviews conducted per quarter\nReduction in at-risk/churn-flagged accounts within portfolio over time\nCustomer Advocacy & Escalation Management\nAct as the commercial escalation point for assigned customers. \nCoordinate internal resources to resolve critical customer issues. \nDrive customer satisfaction and reduce churn risk. \nIdentify accounts at risk and implement recovery plans.\nInternal Stakeholder Management\nWork closely with:\nProfessional Services \nCustomer Success \nSupport \nProduct \nSales Leadership \nEnsure customer commitments are tracked and delivered. \nAdvocate for customer requirements internally.\nForecasting & Reporting\nMaintain accurate monthly forecasts. \nReport on: Renewal pipeline \nExpansion pipeline \nChurn risk \nCustomer health \nStrategic account activity\n\nSkills, Knowledge and Experience:\nEssential\n5+ years in a senior account management, key account or strategic customer success role within enterprise software, with direct personal accountability for a revenue retention or expansion target\nDemonstrated experience leading commercial negotiations directly with C-level and senior executive stakeholders, including contract restructuring, pricing models or enterprise agreements\nProven ability to build credibility and influence at C-level, evidenced by examples of running executive business reviews or equivalent senior governance forums\nProven success growing existing customer revenue\nExperience managing complex customer operational environments\nTrack record of strengthening customer commitment and securing long-term renewals, including building and presenting commercial proposals to senior leadership\nStrong understanding of the competitive vendor landscape and proven ability to articulate differentiated value to customers evaluating alternative solutions\nBehavioural Competencies\nExecutive presence and gravitas: comfortable challenging and being challenged by senior executives and CIOs/CEOs\nCommercially astute, able to construct and defend a business case under scrutiny from senior finance and leadership stakeholders\nResilient under pressure, with sound judgement to navigate complex, politically sensitive stakeholder environments\nDesirable\nRental, Asset Management or related industry software experience\nUnderstanding of digital transformation projects \nAwareness of the competitive landscape, including emerging AI-led offerings, and how to position against them commercially\nCompany Info\nYou may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.\"\nEqual Opportunities\nAs a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.\nIf you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.\nResearch shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!\nTo all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. \n\n#LI-Hybrid","description_format":"text","description_chars":8383,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-09T23:22:30Z"},{"event":"close","at":"2026-10-21T13:20:22Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/klipboard-senior-account-manager","json_url":"https://alion.io/job/klipboard-senior-account-manager.json","meta":{"generated_at":"2026-10-23T17:35:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26764,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2718560},"rest":"https://alion.io/mcp/rest/get_company?id=2718560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fklipboard-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fklipboard-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fklipboard-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/klipboard-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fklipboard-senior-account-manager"}]}