{"id":3678322,"url":"https://alion.io/job/klm-internship-customer-experience-continuous-improvement","title":"Internship Customer Experience & Continuous Improvement","company":{"id":448287,"name":"KLM","domain":"klm.com","url":"https://alion.io/company/klm-stops-flying-to-ukraine","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schiphol, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T12:06:35Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T00:50:41Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Type of vacancy: Internship\nCity: Schiphol Oost\nHours per week: 32-40\nEducation: Hbo\nApply before: 11/16/2026\nIntroduction\nAre you interested in customer experience, data analysis and organisational improvement? Would you like to discover how an international aviation organisation uses customer feedback to continuously improve its services? If so, we have an exciting internship opportunity for you.\nAt Component Services within KLM Engineering & Maintenance, the customer is at the heart of everything we do. Every day, we support airlines around the world by ensuring the availability and maintenance of aircraft components. To further improve our services, we actively collect customer feedback through Net Promoter Score (NPS) surveys, customer conversations and operational reviews.\nDuring this internship, you’ll explore an important question:\nHow can we make better use of customer feedback and Customer Experience insights to improve our services in a lasting way?\nYou’ll investigate what our customers value, where there are opportunities to improve, and how we can turn these insights into practical actions across the organisation. You’ll look not only at data and feedback, but also at processes, collaboration and how a customer-focused approach is embedded within Component Services.\nWhat are you going to do?\nCustomer Experience (CX) and customer feedback will be at the heart of your internship. You’ll analyse NPS results, customer feedback and other available customer insights to identify patterns, trends and opportunities for improvement. You’ll then help us turn these insights into actions that contribute to a better customer experience.\nYou may work on topics such as:\nAnalysing NPS results and customer feedback;\nIdentifying trends, recurring themes and opportunities for improvement;\nInvestigating which factors positively or negatively influence the customer experience;\nTranslating customer insights into practical improvement initiatives;\nSupporting the development of a structured approach to following up on customer feedback;\nStrengthening the connection between customer experience, operations and commercial processes;\nAdvising on how Customer Experience can be further embedded across the organisation.\nYou’ll work with different teams within Component Services and have the opportunity to conduct independent research and test your recommendations in practice.\nAdditional project: Internal Communications\nIf progress on your main project allows, you’ll also have the opportunity to contribute to the development of internal communications within Commercial Operations.\nThis could include:\nExploring how information can be shared more effectively across the department;\nHelping develop communication materials and updates;\nSupporting efforts to increase engagement with improvement initiatives;\nHighlighting achievements, successes and key developments;\nSupporting knowledge sharing and collaboration across the department.\nThis additional project will give you the opportunity to gain experience in communications and organisational development, alongside Customer Experience.\nWhere do you land?\nYou’ll join Commercial Operations within Component Services, part of KLM Engineering & Maintenance. Commercial Operations connects our customers and suppliers with the various operational teams within Component Services. In this international environment, commercial activities, customer experience, operations, data and continuous improvement come together.\nDuring your internship, you’ll work with a range of stakeholders, including Customer Support Managers, Business Intelligence specialists, operational teams and management. This will give you a broad understanding of how customer focus and service delivery work within a complex international organisation.\nYour profile\nYou’re currently studying for a bachelor’s degree at a university of applied sciences, for example in:\nBusiness Administration;\nInternational Business;\nMarketing;\nCustomer Experience;\nCommercial Economics;\nCommunications;\nApplied Psychology;\nOr a related field.\nIn addition:\nYou’re analytical and enjoy working with data and customer insights;\nYou’re interested in Customer Experience and service delivery;\nYou’re a confident communicator and comfortable speaking up;\nYou enjoy working with different stakeholders;\nYou’re proactive and able to work independently;\nYou’re curious about how organisations improve and change;\nYou can turn insights into practical recommendations.\nCompetencies\nCustomer service orientation\nTaking initiative\nOrganisational awareness\nDelivering results\nWritten communication skills\nTeamwork\nWe offer\nKLM offers you a highly instructive experience in a dynamic organisation in which you will play an important role. You can develop yourself considerably during this internship, both personally and professionally. In addition, this internship offers you the opportunity to build up your network, as you will be working with many different KLM employees!\nAnother advantage of a internship at KLM is the KLM Taxibaanassociation run by and for interns. This association expands your network and organises fun events and interesting excursions within the KLM organisation. There is also a internship allowance.\nReady for your next destination?\nThen don't wait any longer and apply for this function before the final boarding call on 11/16/2026! You don't need to write a cover letter; during your application we will ask you some specific questions. You will be notified within two weeks of the closing date of the vacancy.\nDid you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.\nQuestions?\nIf you would like to know more about the internship position, please contact the hiring manager, or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #23198. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.\nHiring manager\nPatrick Hartwijk: \nRecruiter\nRoshanne Versluis: \nDetails from this vacancy are not to be used for marketing purposes.","description_format":"text","description_chars":6392,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-11-03T12:06:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/klm-internship-customer-experience-continuous-improvement","json_url":"https://alion.io/job/klm-internship-customer-experience-continuous-improvement.json","meta":{"generated_at":"2026-11-08T09:47:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21211,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448287},"rest":"https://alion.io/mcp/rest/get_company?id=448287"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fklm-internship-customer-experience-continuous-improvement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fklm-internship-customer-experience-continuous-improvement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fklm-internship-customer-experience-continuous-improvement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/klm-internship-customer-experience-continuous-improvement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fklm-internship-customer-experience-continuous-improvement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3678322}},{"tool":"search_jobs","arguments":{"company":"klm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3678322},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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