{"id":3541991,"url":"https://alion.io/job/km-tire-call-center","title":"Call Center","company":{"id":3854070,"name":"K&M Tire","domain":"kmtire.com","url":"https://alion.io/company/kmtire","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delphos, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T04:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-09T07:07:45Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Summary: The INSIDE SALES REPRESENTATIVE - INBOUND works under the direction of the Inside Sales Manager; responsible for all sales activities with incoming phone calls and assigned accounts; managing these activities with consistent, quality service.\n\nJob Duties and Responsibilities:\nResponsible for answering incoming calls at the corporate call center.\nMaintain and promote a teamwork focus and environment within the sales team.\nSupport and build upon K&M Tire’s Vision, Mission, and eight company values.\nHandle all incoming calls professionally, efficiently, promptly and accurately to effectively service customers.\nSell company products to current and potential customers.\nResponsible for understanding how to process orders accurately.\nAssist customers in growing their business by promoting specials and programs through product knowledge.\nPossess current product knowledge of brands, models, product classes, and tire basics to effectively assist customers.\nBe knowledgeable of and promote the tires K&M has to offer.\nBe knowledgeable of and promote the programs K&M has to offer.\nBe knowledgeable of and promote K&M’s weblink.\nProvide excellent customer service.\nSupport inside sales key metrics, including the reduction of call wait time and unanswered calls.\nIdentify and resolve customer concerns professionally and timely.\nOther duties as assigned by the Inside Sales Manager.\nMake it easy and convenient to do business with K&M Tire.\n\nJob 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