{"id":3063575,"url":"https://alion.io/job/kmc-solutions-account-manager","title":"ACCOUNT MANAGER","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":54,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T04:21:59Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-24T10:37:02Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"ACCOUNT MANAGER\nMakati City, PhilippinesWork From HomePeople Management - Non TechnicalPosted Sep 23\nMake your next big career move by applying as KMC Solutions’ next ACCOUNT MANAGER\n.\nOn top of your salary, here are the exciting benefits you can look forward to:\n.\nThe main responsibilities of a ACCOUNT MANAGER include:\nKey Responsibilities\nGeneral Tasks\nOversee daily department operations and coordinate with the Placements Team on new, replacement, and add-on accounts.\nManage the CRM database: data entry, data refinement, report/dashboard creation, data analysis and interpretation, and data quality control.\nUtilize project management tools to track tasks and collaborate across teams.\nSupport marketing and sales strategies to drive account and business growth.\nDevelop initiatives for revenue and organizational growth through upselling, referrals, and business reviews.\nProvide overall guidance and direction, encouraging harmony and collaboration within accounts and across teams.\nFor the Clients\nAct as the main point of contact for company-related concerns, including billing disputes and process requests.\nInvestigate and resolve client-VA disputes, conduct periodic check-ins, and ensure satisfaction, retention, and loyalty.\nHandle cancellations, escalating complex cases when necessary.\nFor the VAs\nMonitor VA performance, attendance, incentives, and credentials.\nEnsure VA reliability, provide coaching and mentorship, and share subject matter expertise.\nAddress VA misconduct, conduct regular check-ins, and manage resignations and attrition, escalating when needed.\nSupport VA accountability across the portfolio.\nTo apply, you must be an expert on the following requirements:\nRequired Qualifications\nAt least 2 years of telecommuting experience.\nMinimum 2 years of experience within the Virtual Assistant field or in a healthcare-related background.\n2+ years of team lead or managerial experience (junior-to-mid and senior profiles both welcome).\nProficiency in project and people management, plus data analytics.\nTyping speed of at least 40-45 WPM.\nWorking knowledge of KPIs, business process cycles, project management, quality management, risk management, and information technology.\nPreferred Qualifications\nHealthcare industry experience (a plus, not required).\nPrior experience managing a large, multi-account client portfolio.\nTechnical & Soft Skills\nExceptional technical, conceptual, interpersonal, and decision-making skills.\nStrong communication - clear and effective in client-facing conversations (native-level fluency not required).\nHighly organized; comfortable staying on top of dozens of accounts and VAs simultaneously.\nComfortable balancing client-facing relationship management with VA coaching and performance oversight.\nExperience Requirements\n2+ years telecommuting experience.\n2+ years in the VA field or a healthcare-related role.\n2+ years of leadership/team lead experience.\nReporting Structure\nCoordinates closely with the Placements Team on account staffing and works within the broader Account Management department.\nRole-Specific Expectations & Business Context\nEach Account Manager is expected to manage roughly 20-40 client accounts (approximately 30-50 VAs) - all US-based clients.\nSuccess is measured on both sides of the relationship: client satisfaction/retention and VA performance/retention carry equal weight.\nIt will also be favorable if you are knowledgeable in:\n.\nPeople Management - Non Technical\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":3598,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.405,"p_room":0.44,"age_days":31,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-account-manager","json_url":"https://alion.io/job/kmc-solutions-account-manager.json","meta":{"generated_at":"2026-10-24T12:13:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-account-manager"}]}