{"id":3063802,"url":"https://alion.io/job/kmc-solutions-call-center-technician","title":"CALL CENTER TECHNICIAN","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":81,"open_postings":45,"ghost_share":0,"stale_share":0.756,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":11539},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-06-25T07:33:14Z","employer_posted_date":"2026-06-25","last_verified_at":"2026-11-11T17:52:59Z","board_verified":true,"closed_at":null,"days_open":139,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":138},"description":"CALL CENTER TECHNICIAN\nTaguig City, PHILIPPINESOnsiteEnergy / Oil / Gas / UtilitiesPosted Jun 25\nMake your next big career move by applying as KMC Solutions’ next CALL CENTER TECHNICIAN\nThe IT Support serves as a critical first point of contact for technical support across H&S Energy Group’s operations. This role is responsible for efficiently handling IT support requests related to hardware, software, and network issues from retail and office staff.\nOperating fully remotely, the technician must demonstrate strong troubleshooting capabilities, precise documentation, and effective coordination with on-site field technicians to resolve complex issues-including POS systems and MNSP-related network disruptions.\nOn top of your salary, here are the exciting benefits you can look forward to:\nHealth Insurance/HMO \nEnjoy unlimited MadMax Coffee\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a CALL CENTER TECHNICIAN include:\nTechnical Support & Troubleshooting\nPromptly handle incoming support requests from station and office personnel via calls, tickets, or email.\n\nExecute thorough remote diagnostics for hardware, workstations, connectivity, and remote software tools.\n\nConduct password resets, account unlocks, and configuration support through remote access tools.\n\nWork collaboratively with field technicians to resolve POS and MNSP (network) issues at customer sites.\n\nDocumentation & Ticket Management\nAccurately document and prioritize all support cases in the ticketing system as per SOPs.\n\nMonitor and follow up on ticket status to meet service-level targets.\n\nMaintain clear, professional communication with internal teams and end users throughout resolution.\n\nCollaboration & Escalation\nWhen required, coordinate with vendors or internal departments for issue escalation.\n\nProactively identify recurring support trends and contribute improvement insights.\n\nTo apply, you must be an expert on the following requirements:\nEducation: Bachelor’s degree in IT, Computer Science, Information Systems, or a related discipline (required).\n\nExperience: Minimum 2 years in a remote IT support or service desk capacity, demonstrating reliability and skill in independent issue resolution.\n\nExpertise in remote support logistics, tools, and best practices to support distributed retail environments.\n\nProficiency diagnosing and resolving hardware malfunctions: handheld devices, printers, workstations, and connectivity components.\n\nOutstanding verbal and written communication-clear, professional, and empathetic.\n\nHigh attention to detail, with strong organizational and documentation skills.\n\nSelf-driven with capability to operate efficiently in a fully remote role aligned with PST hours.\n\nUnderstanding of ITIL service delivery principles, ticket lifecycle, and escalation workflows.\n\nHighly collaborative-easily coordinates with cross-functional teams, including field technicians and vendors.\n\nIt will also be favorable if you are knowledgeable in:\nPOS, MNSP, and fuel management software but not required.\n\nProficiency with Mobile Device Management (MDM) and Remote Monitoring and Management (RMM) systems.\n\nEnergy / Oil / Gas / Utilities\n 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