{"id":3721058,"url":"https://alion.io/job/kmc-solutions-channel-business-analyst","title":"CHANNEL BUSINESS ANALYST","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":85,"open_postings":48,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google BigQuery","optional":false},{"name":"Google Sheets","optional":false},{"name":"Jira","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-04T02:22:48Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T04:18:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"CHANNEL BUSINESS ANALYST\nMakati City, PhilippinesWork From HomeIT - Data AnalyticsPosted Nov 04\nMake your next big career move by applying as KMC Solutions’ next CHANNEL BUSINESS ANALYST\nThe Channel Business Analyst sits within the Sales Operations team and serves as the operational backbone of the Channel Operations function. This role owns the end-to-end management of the Channel Operations support queue, delivers actionable reporting and analytics for channel leadership, and ensures the accuracy of partner-facing processes in the CRM. The ideal candidate is equal parts analyst, problem-solver, and process builder - someone who thrives on turning messy data into crisp answers and turning ad-hoc asks into repeatable, documented workflows.\nOn top of your salary, here are the exciting benefits you can look forward to:\nWork Where You Work Best: Thrive in a fully remote environment from your own home office.\nProtect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.\nPrioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.\nUnplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.\n Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.\nThe main responsibilities of a CHANNEL BUSINESS ANALYST include:\nServiceNow Queue & Ticket Management\nServe as the primary queue manager for the Channel Operations support queue, triaging, routing, and resolving incoming requests end-to-end.\nHandle top resolution categories including territory assignments, deal registration updates, and compensation credit corrections.\nChannel Analytics & Reporting\nDevelop, maintain, and enhance channel dashboards and reports (pipeline metrics, product adoption, conversion rates, usage analytics) for channel leadership.\nPerform compensation credit audits - cross-check monthly credit creation/cancellation volumes against account-team assignments, identify credits requiring reinstatement, and document reasons for each action.\nSupport User Acceptance Testing (UAT) for dashboard enhancements, validating data accuracy and resolving metric discrepancies.\nPrepare recurring and ad-hoc analyses for leadership meetings, quarterly business reviews, and planning cycles.\nAutomate manual reporting and operational workflows wherever possible.\nAccount & Territory Operations\nSupport the Book of Business assignment process across multiple segments and regions - including account manager loading and account-team updates in the CRM.\nProcess ad-hoc assignment change requests (e.g., new partner accounts, org-change-driven reassignments, primary/non-primary status updates).\nInvestigate and resolve misaligned partner accounts/opportunities escalated by channel account managers and stakeholders.\nProcess Documentation & Improvement\nAuthor and maintain standard operating procedures (SOPs), process maps, and business-rules documentation for all channel operations workflows.\nBuild audit-ready documentation for monthly/quarterly credit-review processes.\nIdentify process gaps and recommend improvements to reduce cycle time and manual effort.\nCross-Functional Collaboration\nPartner with Channel Sales, Partner Operations, Finance, Compensation, and Business Systems teams to ensure alignment on processes and data.\nCoordinate with internal IT teams on system access, queue configuration, and tooling changes.\nSupport cross-functional projects involving Sales, Marketing, Finance, Product, and Legal teams as needed.\nTo apply, you must be an expert on the following requirements:\nBachelor's degree in Business, Finance, Economics, Analytics, Information Systems, or a related field.\n2+ years of experience in Sales Operations, Revenue Operations, Channel Operations, or Business Analytics - preferably in a SaaS or technology company.\nHands-on experience with a CRM platform (e.g., Salesforce) - reports, dashboards, data management, account/opportunity objects.\nExperience with SQL and data-warehouse platforms (Snowflake, BigQuery, or similar).\nStrong proficiency in Excel / Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data validation, large-dataset manipulation).\nExperience managing a ticketing queue (ServiceNow, Jira, or similar) - including triage, SLA tracking, and stakeholder communication.\nDemonstrated ability to analyze large datasets, identify discrepancies, and communicate findings clearly to business stakeholders.\nExcellent attention to detail and ability to manage multiple priorities in a fast-paced environment.\nStrong written and verbal communication skills.\nIt will also be favorable if you are knowledgeable in:\nFamiliarity with BI/visualization tools such as Tableau, Power BI, or Looker.\nExperience with Python for data analysis, automation, or scripting.\nKnowledge of indirect-sales / channel-partner models - including deal registration, partner incentives, rebates, or MDF programs.\nExposure to sales forecasting, quota planning, territory management, or pipeline analytics.\nExperience supporting a global channel or partner-sales organization spanning multiple regions.\nProcess-improvement or project-management experience.\nFamiliarity with SaaS/UCaaS/CCaaS products or collaboration technology.\nIT - Data Analytics\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":5479,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-11-04T02:41:14Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":45,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-channel-business-analyst","json_url":"https://alion.io/job/kmc-solutions-channel-business-analyst.json","meta":{"generated_at":"2026-11-06T07:22:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-channel-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-channel-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-channel-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-channel-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-channel-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3721058}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3721058},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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