{"id":3063412,"url":"https://alion.io/job/kmc-solutions-client-services-manager-iii","title":"CLIENT SERVICES MANAGER III","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":84,"open_postings":48,"ghost_share":0,"stale_share":0.646,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T05:50:07Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-08T03:43:12Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"CLIENT SERVICES MANAGER III\nTaguig City, PhilippinesHybrid (2D onsite/3D WFH)Project ManagementPosted Oct 08\nMake your next big career move by applying as KMC Solutions’ next CLIENT SERVICES MANAGER III\nThe Client Services Manager III plays a pivotal role in managing strategic and enterprise-level client accounts to ensure client satisfaction, retention, and revenue growth. This leadership position involves aligning our services with client business goals, managing key relationships, and ensuring operational excellence across various internal functions.\nOn top of your salary, here are the exciting benefits you can look forward to:\nYou’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.\nMaking sound decision-making and flexibility to ensure team dynamics and productivity.\nHybrid work setup\nCompetitive salary and benefits\nHMO + free dependent\nAccess to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a CLIENT SERVICES MANAGER III include:\nAct as the primary liaison between the company and assigned strategic client accounts, ensuring strong, productive relationships.\nAlign company services with client objectives to support their business growth and operational needs.\nDrive client retention and explore opportunities for account expansion through upselling and cross-selling initiatives.\nLead cross-functional teams to deliver outstanding service and meet or exceed service level agreements (SLAs).\nMonitor client health, conduct risk assessments, and develop strategies to mitigate potential risks impacting client satisfaction and retention.\nManage and execute strategic account governance through regular reviews, reporting, and stakeholder management.\nChampion the client’s needs internally, ensuring that their feedback influences service improvement initiatives.\nTo apply, you must be an expert on the following requirements:\nBachelor's Degree in Business Administration, Management, Marketing, Communications, or a related field.\nMinimum of 7-10 years of experience in client services or account management, ideally within BPO, outsourcing, or related industries.\nProven ability to manage strategic client relationships and conduct high-level business reviews.\nStrong business acumen with the capability to engage and influence senior executives.\nExcellent communication, negotiation, and presentation skills.\nProficiency in CRM platforms, Microsoft Office Suite, and advanced reporting tools.\nIt will also be favorable if you are knowledgeable in:\nAdvanced problem-solving and strategic thinking capabilities.\nAbility to mentor and lead junior team members, promoting best practices in client service management.\nExperience in handling complex client escalations and crisis management.\nStrong financial and commercial understanding to effectively manage account profitability and growth.\nFlexibility to adapt to evolving business needs and client demands.\nProject Management\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals 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