{"id":3063639,"url":"https://alion.io/job/kmc-solutions-client-services-specialist-i","title":"CLIENT SERVICES SPECIALIST I","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":84,"open_postings":48,"ghost_share":0,"stale_share":0.646,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T07:01:36Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-09T04:33:54Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"CLIENT SERVICES SPECIALIST I\nTaguig City, PhilippinesHybrid (3D onsite/2D WFH)AdministrativePosted Sep 09\nMake your next big career move by applying as KMC Solutions’ next CLIENT SERVICES SPECIALIST I\nThe Client Services Specialist will act as a liaison between the company and its clients, ensuring that clients are satisfied with the services provided. This role involves managing client accounts, addressing client inquiries and concerns, and coordinating with various departments to ensure client needs are met efficiently and effectively.\nOn top of your salary, here are the exciting benefits you can look forward to:\nYou’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.\nMaking sound decision-making and flexibility to ensure team dynamics and productivity.\nHybrid work setup\nCompetitive salary and benefits\nHMO + free dependent\nAccess to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a CLIENT SERVICES SPECIALIST I include:\nMeeting Support\nScheduling calls/meetings across time zones\nPreparing agendas, minutes, and follow-ups\nUpdating action trackers after meetings\nCoordinating with internal teams to prepare reports or decks\nProject & Task Coordination\nTracking project timelines and deliverables\nFollowing up with internal teams (support, ops, marketing) on client requests\nCommunication Support\nSupport in formatting proposals, decks, or contracts \nInventory Management (for review, for Client owned assets only)\nMonitoring stock levels (esp. in batch hiring)\nCoordinating with procurement on orders\nPreparing inventory reports for client accounts using OSP (need to review based on actual numbers)\nTracking shipments, deliveries, and returns (together with HR)\nFlagging low stock or delayed items to account managers\nGeneral Admin\nCoordinating travel and logistics (for client visits)\nMonitoring shared inboxes for account-related inquiries\nTo apply, you must be an expert on the following requirements:\n2+ years of Account Management experience\nExceptional Level of Commitment towards Customer Experience\nPreferably exposed in the BPO Industry (willing to render night shift, if needed)\nWith experience with account management \nProficient in Microsoft Office Suite (preferred)\nProject Management Skills\nMust be willing to work in our BGC site\nIt will also be favorable if you are knowledgeable in:\nProficient Oral and Communication Skills\nStrong sense of Business Acumen\nExceptional Customer Service\nStrong Project Management\nTime Management\nInterpersonal Skills\nAbility to build and maintain strong client relationships\nAbility to manage and influence key stakeholders\nAdministrative\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":2961,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid 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