{"id":3091490,"url":"https://alion.io/job/kmc-solutions-customer-experience-associate-5","title":"CUSTOMER EXPERIENCE ASSOCIATE","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-22T07:31:28Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T08:02:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"CUSTOMER EXPERIENCE ASSOCIATE\nPasig City, PhilippinesOnsiteAdministrativePosted Oct 22\nMake your next big career move by applying as KMC Solutions’ next CUSTOMER EXPERIENCE ASSOCIATE\nThe Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility, and clients, it can be internal and or external.\nOn top of your salary, here are the exciting benefits you can look forward to:\nYou’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.\nMaking sound decision-making and flexibility to ensure team dynamics and productivity.\nCompetitive salary and benefits\nHMO + free dependent\nAccess to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:\nFRONT DESK MANAGEMENT:\nProviding support at the reception/front desk through:\nAnswering and dispersing calls and inquiries\nWelcoming/ receiving applicants, visitors, and clients of the Company\nResponding/ addressing tenant concerns and walk-in inquiries\nHandling daily incoming and outgoing mail\nReceiving, distributing, and filing incoming letters, billings, invoices, documents and/ or other communications\nManaging the front office on a daily basis\nAssisting with photocopy, printing, and scanning client request\nGatepass / work permit processing\nPreparing and accomplishing errand form\nMonitoring the cleanliness in the concessionaire area\nAny ad hoc duties as required\nGENERAL SERVICES / TENANT SERVICES\nBeing the Point person / Representative in the workplace\nReserving the Conference room\nReporting and coordinating any workplace issues and ensuring job completion\nProviding administrative support to members\nProviding unmatched customer experience\nBuilding strong relationships with members\nEnforcing company policies and procedures, and safety and health regulations and standards\nGENERAL ADMIN\nAttending ticket requests within SLA\nAssisting office walk tours with prospective clients and marketing events\nOffering and serving refreshments to the Client\nAssisting and doing simple troubleshooting IT concerns like wifi connection and borrowing of LAN/ HDMI\nCoordinating with the vendor for any Client request below 20K\nDistributing monthly treats\nFollowing operational processes and procedures\nEnforcing house vision and security guidelines\nGENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT\nMaintaining Office Show-readiness, cleanliness and maintenance\nConducting random facilities walkthrough to report current and urgent issues, and handling foreseen issues and members’ needs\nCoordinating with Customer Success Lead for any facilities/Building issues\nTo apply, you must be an expert on the following requirements:\nCapable of dealing with local staff and foreign clients\nEnthusiastic, Outgoing, responsible, motivated, dedicated, detail-oriented, and driven personality.\nSuperb verbal and written communication skills\nHas high attention to detail, a fast learner\nExcellent interpersonal skills\nExtraordinary multitasking skills\nGood time management skills\nCapable of working under minimal supervision\nAbility to present well to high-level clients - local and foreign\nAbility to deliver services with the highest standards\nWilling to work on a shifting and night shift schedule\nWilling to be assigned and relieved to other KMC sites\nIt will also be favorable if you are knowledgeable in:\nBachelor of Science in Business Administration, BS HRM, BS Tourism, or any similar courses\nAt least 1-2 years of work experience as Front Office Staff or Admin Assistant\nKnowledge of MS Office applications (MS Word, Excel, PowerPoint, Office 365)\nHospitality or Customer service background is a plus\nAdministrative\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":4151,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-22T15:01:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":59,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-customer-experience-associate-5","json_url":"https://alion.io/job/kmc-solutions-customer-experience-associate-5.json","meta":{"generated_at":"2026-10-23T09:09:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-customer-experience-associate-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-customer-experience-associate-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-customer-experience-associate-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-customer-experience-associate-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-customer-experience-associate-5"}]}