{"id":3063295,"url":"https://alion.io/job/kmc-solutions-customer-experience-associate","title":"CUSTOMER EXPERIENCE ASSOCIATE","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":50,"ghost_share":0,"stale_share":0.56,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T03:13:12Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-04T17:07:12Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"CUSTOMER EXPERIENCE ASSOCIATE\nBGC, PHILIPPINESOnsiteAdministrativePosted Oct 21\nMake your next big career move by applying as KMC Solutions’ next CUSTOMER EXPERIENCE ASSOCIATE\nThe Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Front Office Specialist that he/she can manage a small team of individuals and is focused on building maintenance and good customer experience.\nOn top of your salary, here are the exciting benefits you can look forward to:\nYou’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.\nMaking sound decision-making and flexibility to ensure team dynamics and productivity.\nCompetitive salary and benefits\nHMO + free dependent\nAccess to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:\nFRONT DESK MANAGEMENT:\nProvides support on the reception/front desk through: \nAnswers and disperses calls and inquiries \nWelcomes / receives visitors and tenants cordially with positive and helpful attitude \nResponds /addresses tenant concerns and walk-in inquiries \nHandles daily incoming and outgoing mails \nReceives, distributes, and files incoming letters, billings, invoices, documents and/or other communications \nManages the front office daily \nAssists photocopy, printing, scanning client request \nGate pass / work permit processing \nAny ad hoc duties as required \n\nGENERAL SERVICES / TENANT SERVICES\nMain representative in the building \nReports and coordinates any building issues and ensures job completion \nProvides effective solutions to problems / issues arising \nProvides administrative support to clients \nProvides unmatched customer experience \nBuilds strong relationship with clients \nEnforces company policies and procedures, and safety and health regulations and standards \n\nGENERAL ADMINMaintains building security by issuing, checking, and collecting badges as necessary and maintaining visitor logs \nAttends ticket requests \nEnsures no ticket SLA breach \nAssists in building tours with prospective client and marketing events \nOffers and serves refreshment to Client \nCoordinates with vendor for any Client request below 20K \nEnsures furniture and fixture asset tags are intact and complete in inventory \nConducts Energy Conservation initiatives \nFollows operational processes and procedures \nEnforces house rules and security policy \nAttends and handle site concerns \nEnsures that all permits are posted and updated \nEnsures email blast and circular memos from the building are cascaded accordingly \nEnsures all trackers are accurate and updated \nEnsures that onsite storage is clean and organized \nPetty Cash Management \nMonitors Site expenses \nManagement of Utility personnel \nEnsures that the assigned tasks of the utility personnel are performed and/or accomplished \n\nGENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT\nEnsures cleanliness and maintenance of building \nWorks on day-to-day issues with facilities and building admin \nConducts weekly facilities walkthrough to address current and urgent issues \nHas the Ability to foresee site issues and members’ needs \nCoordinates facilities/building issues \nSets Quarterly coordination meeting with Building Admin \nAttends punchlisting with projects and contractor\n\nOFFICE HEALTH AND SAFETY\nPerform safety walk weekly \nLead and encourage the tenants to participate evacuation drills (fire, earthquake) and secure accurate postmortem reports \nObserve work in progress and assure safety equipment is worn and procedures followed \nSuggest for corrections and follow-up to correct violations \nResolve complaints and suggest to management for corrective action \n\nTo apply, you must be an expert on the following requirements:\nCapable of dealing with local staff and foreign clients\nEnthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality\nSuperb verbal and written communication skills\nhas high attention to detail, fast learner\nExcellent interpersonal skills\nExtraordinary multitasking skills\nGood time management skills\nCapable of working under minimal supervision\nAbility to present well to high-level clients - local and foreign\nAbility to deliver services with the highest standards\nWilling to work on a shifting schedule\nWilling to be assigned to other KMC sites\nIt will also be favorable if you are knowledgeable in:\nBachelor of Science in BS HRM, BS Tourism or any similar courses\nAt least 1-2 years work experience as Front Office / Hospitality Staff\nProficient in MS Office applications (MS Word, Excel, Powerpoint, office 365)\nHospitality or Customer service background is a plus\nAdministrative\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":5038,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.376,"p_room":1,"age_days":14,"expected_fill_days":46,"reasons":["conf:3","stale_co","evergreen","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-customer-experience-associate","json_url":"https://alion.io/job/kmc-solutions-customer-experience-associate.json","meta":{"generated_at":"2026-11-04T20:18:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-customer-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-customer-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-customer-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-customer-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-customer-experience-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063295}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063295},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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