{"id":3063603,"url":"https://alion.io/job/kmc-solutions-customer-experience-lead","title":"CUSTOMER EXPERIENCE LEAD","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":84,"open_postings":48,"ghost_share":0,"stale_share":0.646,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":32000,"currency":"PHP","period":"month","gross":null,"usd_annual":6108},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-18T02:12:49Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-08T20:14:27Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"CUSTOMER EXPERIENCE LEAD\nCebu City, PhilippinesOnsiteAdministrativePosted Sep 18\nMake your next big career move by applying as KMC Solutions’ next CUSTOMER EXPERIENCE LEAD\nThe Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Customer Experience Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.\nOn top of your salary, here are the exciting benefits you can look forward to:\nYou’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.\nMaking sound decision-making and flexibility to ensure team dynamics and productivity.\nCompetitive salary and benefits\nHMO + free dependent\nAccess to KMC's exclusive pantry (MadMax Coffee, Waffle, Ice Cream)\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a CUSTOMER EXPERIENCE LEAD include:\nFRONT DESK MANAGEMENT:\nProvides support on the reception/front desk through: \nAnswers and disperses calls and inquiries \nWelcomes / receives applicants, visitors and clients of the Company \nResponds /addresses tenant concerns and walk-in inquiries \nHandles daily incoming and outgoing mails \nReceives, distributes, and files incoming letters, billings, invoices, documents and/or other communications \nManages the front office daily \nAssists photocopy, printing, scanning client request \nGate pass / work permit processing \nPrepares and accomplishes errand form \nMonitors the cleanliness in concessionaire area \nAny ad hoc duties as required \nGENERAL SERVICES / TENANT SERVICES\n Lead representative in the workplace \nConference room reservation assistance \nReports and coordinates any workplace issues and ensures job completion \nProvides effective solutions to problems / issues arising \nProvides administrative support to members \nProvides unmatched customer experience \nBuilds strong relationship with members \nEnforces company policies and procedures, and safety and health regulations and standards \nGENERAL ADMIN\nAttends ticket requests \nEnsures no ticket SLA breach \nAssists in Check releasing \nAssists office walk tour with prospective client and marketing events \nOffers and serves refreshment to Client \nAssists and does simple trouble shoot IT concerns like wifi connection, borrow of LAN/ HDMI \nCoordinates with vendor for any Client request below 20K \nEnsures furniture and fixture asset tags are intact and complete in inventory \nConducts Energy Conservation initiatives \nDistributes monthly treats \nFollows operational processes and procedures \nEnforces house rules and security policy \nAttends and handle site concerns \nOrganizes Site lead’s monthly meeting \nEnsures that all permits are posted and updated \nEnsures email blast and circular memos from the building are cascaded accordingly \nEnsures all trackers are accurate and updated \nEnsures that onsite storage is clean and organized \nPetty Cash Management \nMonitors Site expenses \nManagement of Utility personnel \nEnsures that the assigned tasks of the utility personnel are performed and/or accomplished \nGENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT\nEnsures Office Show-readiness, cleanliness and maintenance \nWorks on day-to-day issues with facilities and building admin \nConducts weekly facilities walkthrough to address current and urgent issues \nHas the Ability to foresee site issues and members’ needs \nCoordinates facilities/building issues \nSets Quarterly coordination meeting with Building Admin \nAttends punchlisting with projects and contractor \nLEADERSHIP\nResponsible for managing a small team \nKeeps team motivated, and provide guidance to team members \nKeeps team focused and on track for the immediate tasks/projects \nMonitors team’s performance \nHandles minor or small-scale work assignments/projects \nHandles minor, unforeseen issues\nProvides immediate resolution\nTo apply, you must be an expert on the following requirements:\nBusiness Administration, BS HRM, BS Tourism or any similar courses \nAt least 3 years’ work experience as Front Office Staff or Admin Assistant \nProficient in Powerbi application\nProficient in MS Office applications (MS Word, Excel, Powerpoint, office 365) \nIt will also be favorable if you are knowledgeable in:\nCapable of dealing with local staff and foreign clients \nEnthusiastic, Outgoing, responsible, motivated, dedicated \nAbove average verbal and written communication skills \nHas high attention to detail, a fast learner \nExcellent interpersonal skills \nExtraordinary multitasking skills \nGood time management skills \nCan work under minimal supervision \nHas the ability to lead a small team \nHas delegation and motivational skills \nGood decision-making skills \nAbility to present well to high-level clients - local and foreign \nAbility to deliver services with the highest standards \nWilling to work on a shifting schedule\nWilling to be assigned to other KMC sites\n₱ 30,000 - 32,000/ month\nAdministrative\nApplying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":5308,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.587,"p_room":0.44,"age_days":51,"expected_fill_days":44,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":6108,"is_top_pay":false},"html_url":"https://alion.io/job/kmc-solutions-customer-experience-lead","json_url":"https://alion.io/job/kmc-solutions-customer-experience-lead.json","meta":{"generated_at":"2026-11-08T23:46:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":49434,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-customer-experience-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-customer-experience-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-customer-experience-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-customer-experience-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-customer-experience-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063603}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063603},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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