{"id":3396657,"url":"https://alion.io/job/kmc-solutions-customer-service-representative-2","title":"CUSTOMER SERVICE REPRESENTATIVE","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":49,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-28T07:02:44Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-06T04:18:17Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"CUSTOMER SERVICE REPRESENTATIVE\nMakati City, PhilippinesWork From HomeCustomer Service SupportPosted Oct 28\nMake your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE REPRESENTATIVE\nWe are looking for a Customer Service Specialist with strong written and verbal communication skills and experience handling high volumes of customer interactions through non-voice channels. The ideal candidate is detail-oriented, adaptable, and capable of multitasking while maintaining high-quality customer service.\nOn top of your salary, here are the exciting benefits you can look forward to:\nHealth Insurance/HMO\nEnjoy unlimited MadMax Coffee\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE include:\nHandle customer inquiries and concerns through phone, email, chat, and other communication channels.\n\nProvide accurate information about products, services, policies, and procedures.\n\nResolve customer issues professionally and escalate complex concerns when necessary.\n\nMaintain accurate records of customer interactions and update relevant systems.\n\nEnsure timely responses and follow-ups to customer requests.\n\nMeet established performance targets related to customer satisfaction, productivity, and service quality.\n\nMaintain professionalism and a positive customer experience in every interaction.\n\nTo apply, you must be an expert on the following requirements:\nExperience in Customer Service roles using textual channels (e.g. email, messaging, webchat etc.) non-voice\nImpeccable written communication skills\nStrong verbal communication skills\nAbility to multi-task and time manage\nExperience responding to high volumes of interactions with a high degree of quality\nIt will also be favorable if you are knowledgeable in:\nUS based golf industry\nZendesk \nCustomer Service Support\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":2046,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health 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