{"id":3859720,"url":"https://alion.io/job/kmc-solutions-customer-service-representative-3","title":"CUSTOMER SERVICE REPRESENTATIVE","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":83,"open_postings":46,"ghost_share":0,"stale_share":0.674,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26000,"max":30000,"currency":"PHP","period":"month","gross":null,"usd_annual":5760},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-06T07:51:37Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T14:08:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"CUSTOMER SERVICE REPRESENTATIVE\nMakati City, PhilippinesOnsiteBack Office SupportPosted Nov 06\nMake your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE REPRESENTATIVE\nRole Summary\nIn this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.\nKey Responsibilities\n Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.\n Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear \"case notes\" for future reference.\nTechnical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.\nContinuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.\nProficient in Microsoft Office, Sharepoint, and the use of AI tools.\nKey Competencies\nCommunication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.\nActive Listening & Empathy: The ability to \"read between the lines\" to understand a customer's frustration and respond with genuine care.\n Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.\nCritical Thinking: Moving beyond the \"script\" to find logical solutions to unique customer problems.\nAdaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.\nQualifications\nEducational Background: Bachelor's degree holder.\nExperience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.\nTechnical Skills: Microsoft Office, CRM system, basic AI tools \n Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.\nLocation Requirements: Onsite\nOn top of your salary, here are the exciting benefits you can look forward to:\nRole Summary\nIn this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.\nKey Responsibilities\n Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.\n Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear \"case notes\" for future reference.\nTechnical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.\nContinuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.\nProficient in Microsoft Office, Sharepoint, and the use of AI tools.\nKey Competencies\nCommunication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.\nActive Listening & Empathy: The ability to \"read between the lines\" to understand a customer's frustration and respond with genuine care.\n Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.\nCritical Thinking: Moving beyond the \"script\" to find logical solutions to unique customer problems.\nAdaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.\nQualifications\nEducational Background: Bachelor's degree holder.\nExperience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.\nTechnical Skills: Microsoft Office, CRM system, basic AI tools \n Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.\nLocation Requirements: Onsite\nThe main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE include:\nRole Summary\nIn this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.\nKey Responsibilities\n Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.\n Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear \"case notes\" for future reference.\nTechnical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.\nContinuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.\nProficient in Microsoft Office, Sharepoint, and the use of AI tools.\nKey Competencies\nCommunication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.\nActive Listening & Empathy: The ability to \"read between the lines\" to understand a customer's frustration and respond with genuine care.\n Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.\nCritical Thinking: Moving beyond the \"script\" to find logical solutions to unique customer problems.\nAdaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.\nQualifications\nEducational Background: Bachelor's degree holder.\nExperience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.\nTechnical Skills: Microsoft Office, CRM system, basic AI tools \n Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.\nLocation Requirements: Onsite\nTo apply, you must be an expert on the following requirements:\nRole Summary\nIn this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.\nKey Responsibilities\n Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.\n Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear \"case notes\" for future reference.\nTechnical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.\nContinuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.\nProficient in Microsoft Office, Sharepoint, and the use of AI tools.\nKey Competencies\nCommunication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.\nActive Listening & Empathy: The ability to \"read between the lines\" to understand a customer's frustration and respond with genuine care.\n Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.\nCritical Thinking: Moving beyond the \"script\" to find logical solutions to unique customer problems.\nAdaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.\nQualifications\nEducational Background: Bachelor's degree holder.\nExperience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.\nTechnical Skills: Microsoft Office, CRM system, basic AI tools \n Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.\nLocation Requirements: Onsite\nIt will also be favorable if you are knowledgeable in:\nRole Summary\nIn this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.\nKey Responsibilities\n Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.\n Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear \"case notes\" for future reference.\nTechnical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.\nContinuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.\nProficient in Microsoft Office, Sharepoint, and the use of AI tools.\nKey Competencies\nCommunication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.\nActive Listening & Empathy: The ability to \"read between the lines\" to understand a customer's frustration and respond with genuine care.\n Multi-Tasking: Comfortably navigating 3-5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.\nCritical Thinking: Moving beyond the \"script\" to find logical solutions to unique customer problems.\nAdaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.\nQualifications\nEducational Background: Bachelor's degree holder.\nExperience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.\nTechnical Skills: Microsoft Office, CRM system, basic AI tools \n Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.\n Location Requirements: Onsite\n₱ 26,000 - 30,000/ month\nBack Office Support · Night Shift\nApplying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":11632,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-11-06T08:45:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":44,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":5760,"is_top_pay":false},"html_url":"https://alion.io/job/kmc-solutions-customer-service-representative-3","json_url":"https://alion.io/job/kmc-solutions-customer-service-representative-3.json","meta":{"generated_at":"2026-11-09T15:22:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21659,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3859720}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3859720},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}