{"id":3677182,"url":"https://alion.io/job/kmc-solutions-customer-support-officer","title":"CUSTOMER SUPPORT OFFICER","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":83,"open_postings":46,"ghost_share":0,"stale_share":0.674,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-03T08:16:53Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T19:15:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"CUSTOMER SUPPORT OFFICER\nClark, PhilippinesOnsiteCustomer Service SupportPosted Nov 03\nMake your next big career move by applying as KMC Solutions’ next CUSTOMER SUPPORT OFFICER\nThe Customer Service Officer is the first point of contact for NDIS participants, their families, carers, and supportcoordinators. This role focuses on delivering exceptional customer service and timely resolutions to queries. TheCustomer Service Officer provides back up support for the Intake Officer, onboarding new customers.\nOn top of your salary, here are the exciting benefits you can look forward to:\n13th Month Pay\nPremium Benefits\nLeave Credits\nCarry over of unused leave credits\nHMO Principal\nHMO Dependent\nGroup Life Insurance\nThe main responsibilities of a CUSTOMER SUPPORT OFFICER include:\nSafety & Security\nWe aim to ensure all stakeholders are equipped to actively support and uphold all policies and procedures to ensure a safe and secure environment with well-being for all at the forefront. You must:\n· Take reasonable care for your own Health and Safety and ensure that your acts or omissions do not adversely affect the health and safety of others.\n· Comply with all reasonable safe work procedures and instructions.\n· Cooperate with any policy or procedure relating to health and safety for the organisation.\n· Ensure that health and safety is managed appropriately in your area of responsibility and that your direct reports meet their own duties.\nWork Ethically\n· Demonstrate commitment to relevant values and philosophy of AP\n· Comply with our code of conduct, and all other relevant APM policies and procedures and relevant standards and legislative requirements.\n· Take a ‘Not on My Watch’ mentality to behaviour that is inappropriate or unprofessional and report this behaviour using the relevant internal polices and/or procedures\nDocumentation and Data\n· Maintain documentation in a manner consistent with reporting requirements and according to APM policies and/or procedures to ensure APM or our business partners meet the requirements of legislation and standards and pass relevant audits or licensing requirements (HSQS/NDIS/other as required)\n· Collect, analyse and prepare data in ways to inform decision-making.\n· Contribute to the development and review of policy and legislative related services.\nConfidentiality\n· Maintain confidentiality at all times with the information of APM or other business partner, Client or customer. Ensure that all actions relating to confidentiality show integrity and are within established policies and procedures and any signed Employment Agreements or Confidentiality Agreements.\nCommunication\n· Conduct interpersonal communication with team members, team members of our business partners, Clients, stakeholders and colleagues in a manner that enhances a person-centred and/or community-centred approach consistent with work role requirements.\nPersonal Development\n· All employees working at APM are required to participate in mandatory training, and quality assurance activities. As well as participate in the mandated Individual Performance Review (IPR) process and deliver on set out objectives.\nSelf-Care\n· Regularly seek and undertake supervision and peer support.\n· Undertake debriefing as required.\nOther Duties Coincidental to the Position\n· Other duties as reasonably directed by your Manager or the Executive Leadership Team.\n· Duties for this position should not be considered definitive. Duties may be added, deleted or modified in consultation with the incumbent as necessary.\n· Comply with all road traffic regulations and laws and be responsible for payment of fines relating to traffic infringements whilst driving vehicle provided by the Employer. Reimburse the costs (excess) incurred as a result of damage caused to the vehicle through the negligence of the drive\nTo apply, you must be an expert on the following requirements:\nEssential:\n· NIL\nHold and maintain:\n· Working with Children Suitability Blue Card (if required for your role\n· NDIS Worker Screening (as required for Risk Assessed Role).\n· Current unencumbered Class C Drivers Licence (if required for your role)\nIt will also be favorable if you are knowledgeable in:\nSkills, Knowledge and Experience\nThe following criteria are desirable in consideration for this position:\n· Relevant experience in a customer service focused role.\n· Ability and willingness to understand the NDIS framework, plan management, and related compliance.\n· Solid verbal and written communication, with the ability to handle a wide variety of customers and their queries.\n· Superior customer service mindset with empathy, patience, and a people-first approach.\n· Strong organisational skills, attention to detail, and accuracy in data entry.\n· Ability to work under pressure and maintain composure.\n· Data entry ability with a willingness to learn to use CRM software, MS Office, and basic data analytics.\n· Problem-solving capabilities; proactive with a continuous improvement mindset.\n· Ability to work collaboratively across teams and multiple stakeholders.\nPersonal Qualities\n· Commitment to professional development.\n· Energetic, willing, and ‘can-do’ attitude.\n· Ability to analyse situations and take corrective actions.\n· Commitment to process of continuous improvement.\nCustomer Service Support\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":5447,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-11-03T11:36:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":44,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-customer-support-officer","json_url":"https://alion.io/job/kmc-solutions-customer-support-officer.json","meta":{"generated_at":"2026-11-09T21:27:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9912,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-customer-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-customer-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-customer-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-customer-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-customer-support-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3677182}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3677182},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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