{"id":3063323,"url":"https://alion.io/job/kmc-solutions-global-service-desk-engineer","title":"GLOBAL SERVICE DESK ENGINEER","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":54,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T10:51:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T10:37:02Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"GLOBAL SERVICE DESK ENGINEER\nMuntinlupa, PhilippinesOnsiteIT - Support ServicesPosted Oct 15\nMake your next big career move by applying as KMC Solutions’ next GLOBAL SERVICE DESK ENGINEER\nThe Global Service Desk Engineer is responsible for providing technical support and incident resolution for employees across a global organization. This role serves as the first point of contact for IT-related concerns, ensuring timely resolution of hardware, software, system access, and network issues. The position manages incidents and service requests through ServiceNow, administers user accounts and access, supports Microsoft 365 and Windows environments, and delivers exceptional customer service in a 24x7 global support environment while adhering to ITIL best practices.\nOn top of your salary, here are the exciting benefits you can look forward to:\nHealth Insurance/HMO\nEnjoy unlimited MadMax Coffee\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a GLOBAL SERVICE DESK ENGINEER include:\nProvide first-level IT support for hardware, software, and system-related issues.\nManage and resolve incidents and service requests using ServiceNow.\nSupport Windows environments, Microsoft 365 applications, and Active Directory.\nPerform account provisioning, password resets, and access management.\nTroubleshoot remote connectivity, hardware, software, and basic network issues.\nEscalate incidents appropriately and ensure timely resolution in accordance with SLAs.\nDeliver excellent customer service while supporting users in a 24x7 global environment.\nTo apply, you must be an expert on the following requirements:\nQualifications\nBachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.\nAt least 3 years of experience in Global Service Desk, IT Help Desk, Technical Support, or IT Operations.\nHands-on experience with ServiceNow or similar ticketing platforms.\nStrong knowledge of Windows, Microsoft 365, Active Directory, and remote support tools.\nFamiliarity with ITIL processes and incident management best practices.\nExcellent communication, customer service, analytical, and problem-solving skills.\nAbility to work in a 24x7 shifting schedule.\nPreferred\nITIL Foundation Certification.\nExperience in service desk quality reviews, ticket audits, and coaching activities.\nAdditional Microsoft or technical certifications are an advantage.\nIT - 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