{"id":3063350,"url":"https://alion.io/job/kmc-solutions-hpc-infrastructure-support-engineer","title":"HPC INFRASTRUCTURE SUPPORT ENGINEER","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":84,"open_postings":51,"ghost_share":0,"stale_share":0.627,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-31T05:58:55Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-14T02:59:36Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-31T20:38:46Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"HPC INFRASTRUCTURE SUPPORT ENGINEER\nWork From HomeIT - Engineering SupportPosted Oct 14\nMake your next big career move by applying as KMC Solutions’ next HPC INFRASTRUCTURE SUPPORT ENGINEER\nWe are looking for a reliable and detail-oriented person to join our Infrastructure & Operations team in a data centre support capacity. Day to day, you will help keep hardware logistics running smoothly: tracking shipments, handling RMA paperwork, raising tickets with vendors, and making sure returned servers are\ntested and ready before they go back into use.\nThis is a great entry point into data centre operations for someone who is organised, communicates clearly, and takes pride in getting the details right. You will work directly with our Site Reliability Engineer, Michael Scholz, and the wider Infrastructure & Operations team - the people in Europe doing the physical work\ndepend on you to keep their paperwork and parts pipeline clean.\nOn top of your salary, here are the exciting benefits you can look forward to:\nHealth Insurance/HMO\nEnjoy unlimited MadMax Coffee\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a HPC INFRASTRUCTURE SUPPORT ENGINEER include:\nThe main responsibilities of a HPC INFRASTRUCTURE SUPPORT include:\nRespond to and manage customer support tickets in a timely, professional manner.\nPerform initial troubleshooting for Linux systems, virtualization platforms, and network-related issues.\nCoordinate with on-site data center technicians (“smart hands”) to execute tasks such as hardware checks, cabling, and device resets.\nEscalate issues to higher-level support or engineering teams as needed, providing clear documentation.\nMonitor system alerts, logs, and dashboards to proactively identify issues.\nContribute to internal knowledge base and process improvements.\nEnsure high standards of reliability, accountability, and confidentiality in all work.\nTo apply, you must be an expert on the following requirements:\n2-3 years experience as Help Desk L1, Service Desk / NOC role\nKnowledge in Linux - fundamentals - basic only\nExperience with using Ticketing Systems (any) ; Ticket Management (Jira - preferred)\nGood com skills\nExperience with Cloud systems - Hypervisors and Baremetal - nice to have\nRMA (Return Merchandise Authorization ) - nice to have\nL-PIC Certification (Linux professional certification) is a plus\nIt will also be favorable if you are knowledgeable in:\n.\nIT - Engineering Support\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":2647,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.59,"p_room":0.9,"age_days":17,"expected_fill_days":41,"reasons":["conf:0","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-hpc-infrastructure-support-engineer","json_url":"https://alion.io/job/kmc-solutions-hpc-infrastructure-support-engineer.json","meta":{"generated_at":"2026-10-31T20:40:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-hpc-infrastructure-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-hpc-infrastructure-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-hpc-infrastructure-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-hpc-infrastructure-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-hpc-infrastructure-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063350}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063350},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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