{"id":3063611,"url":"https://alion.io/job/kmc-solutions-implementation-specialist","title":"IMPLEMENTATION SPECIALIST","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":54,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":788},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T02:59:46Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-26T00:28:01Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"IMPLEMENTATION SPECIALIST\nMakati City, PhilippinesOnsiteTraining & Organizational DevelopmentPosted Sep 17\nMake your next big career move by applying as KMC Solutions’ next IMPLEMENTATION SPECIALIST\nThe Implementation Specialist (IS) provides software training and onboarding support to new SOCi customers. The IS coaches clients throughout the initial implementation of their SOCi account and answers any questions they have. They also recommend and/or help implement other value-added services available through SOCi (social media & reputation management network support, Facebook Business manager assistance, unique use-case-based setup, and guidance).\nThe IS participates in all phases of onboarding activities for our SaaS customers. She or he will be responsible for ensuring our customers get the very best out of our platform by leading project engagements throughout the first 30 days of a new client’s lifecycle; including requirements gathering, solution design, account customization, training, and both phone and email support.\nAs our IS you will work with leading executives as well as social media coordinators and must possess the skills to hold both strategic, high-level conversations with the ability to explain complex concepts in comprehensive ways, while also providing daily technical-focused support to savvy users of our platform.\nOur specialists achieve this by understanding customer business goals and objectives, developing strong rapport, and executing against a defined onboarding schedule. You will manage a portfolio of onboarding projects with a diverse set of customers, and as the first touch point in a customer’s experience after licensing SOCi, you will be a critical player in driving long-term customer success and demonstrating the value of the SOCi platform.\nOn top of your salary, here are the exciting benefits you can look forward to:\nHealth Insurance/HMO \nEnjoy unlimited MadMax Coffee\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a IMPLEMENTATION SPECIALIST include:\nCollaborate with Sales and Service teams to ensure smooth handoffs before and after onboarding\nWork with clients to identify, correct, and advise on how to align business objectives within the SOCi software. You’ll be your client’s hero, ensuring their success from day 1\nBecome an expert on the SOCi platform and train customers with varying levels of sophistication. Provide implementation training & documentation in line with purchased products / services. Help them get oriented to our software and excited about the journey ahead\nManages configurations and setups within the SOCi software, and any other relevant networks (if appropriate)\nSchedule additional training sessions for clients after each completed training session as needed. Assess what they need to be completely comfortable using the software\nProvide excellent phone and email technical support on platform in order to assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period\nWork with Engineering, Sales, Client Success, Creative Services, and Marketing, as needed, to resolve issues\nResponsible for managing workload and communicating any backups as needed\nProvide constant feedback to the Manager of Client Success on platform adoption, usage rates, issues surfaced, churn indicators and red flags, onboarding status, feature requests, and all other customer needs\nEscalate issues to the appropriate team that may arise during the onboarding process and see them through to resolution\nExhibit ownership of on-boarding experience and client satisfaction\nExhibit adherence to SOCi onboarding TTV policy and procedures \nCreate initiatives that help to drive successful product /service onboarding\nBe a SOCi onboarding expert and discuss or educate on any nuance of the product internally and externally\nQuickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed during onboarding phase\nDevelop credibility and earn customer trust by demonstrating expertise, professionalism and an ability to listen, digest and offer solutions\nTo apply, you must be an expert on the following requirements:\nExceptional communication skills both written & verbal\nStrong interpersonal skills & proven success in cross-functional collaboration\nProficient with Excel, comfortable with Salesforce and any experience with CRM or SaaS support software is a plus\nDesire to focus on customer satisfaction and the customer experience, and a willingness to be its internal advocate\nModify customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concerns\nThe ability to self-direct as circumstances change and priorities shift, based on organizational needs, without constant & overt micromanagement\nAbility to problem-solve and generate creative solutions to onboarding challenges, while working effectively with providers, staff, and business partners\nAbility to multi-task and manage competing priorities and a diverse workload, while achieving results in a fast-paced, deadline-driven environment\nStrong presentation and consultative skills\nGoogle, Facebook or Yelp listings knowledge is a Plus\nIt will also be favorable if you are knowledgeable in:\n3+ years of experience in a customer-facing role for a technology company (preferably SaaS). \nHighly organized and high attention to detail.\nProven ability to manage multiple onboarding projects with keen prioritization and multitasking abilities.\nExceptional interpersonal skills; you have the unique ability to talk technical details and business strategy, in the same conversation. \nStrong technical aptitude and a drive to learn.\nRespect processes but be adaptable through change.\nStrong organizational and analytical skills with a keen attention to detail.\nCustomer-first mentality; ability to empathize and build customer relationships.\nAbility to think creatively and be persistent.\nCoachable, open to feedback and dedicated to constant self-improvement.\nExperience with embracing change in a high-growth environment\nProven record for project management of customer integrations to successful outcomes and accelerated Time to Value\nProven ability to successfully manage conflict, proven team leadership and meeting facilitation skills\nTraining & Organizational Development\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":6630,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.496,"p_room":0.45,"age_days":38,"expected_fill_days":24,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-implementation-specialist","json_url":"https://alion.io/job/kmc-solutions-implementation-specialist.json","meta":{"generated_at":"2026-10-26T01:01:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1261,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-implementation-specialist"}]}