{"id":3063807,"url":"https://alion.io/job/kmc-solutions-it-support","title":"IT SUPPORT","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":84,"open_postings":48,"ghost_share":0,"stale_share":0.646,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-18T03:52:10Z","employer_posted_date":"2026-06-18","last_verified_at":"2026-11-07T07:10:06Z","board_verified":true,"closed_at":null,"days_open":142,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":142},"description":"IT SUPPORT\nOnsiteIT - Technical SupportPosted Jun 18\nMake your next big career move by applying as KMC Solutions’ next IT SUPPORT\nWe are looking for an IT Support Engineer with exemplary customer service. You will be the primary contact for all technical and IT-related queries for all the systems onsite. As such, we are looking for an all-rounder who loves problem-solving and thrives on learning new and different technologies. You will also be a strong completer-finisher, with a desire to respond/oversee to all queries in a timely and professional manner. This position would be an ideal step up for someone who is keen to progress beyond desktop support.\nYou will report to the Desktop Support Manager in Shanghai. You will work in a collaborative way to implement best-practice IT solutions while maintaining ongoing customer service.\nOn top of your salary, here are the exciting benefits you can look forward to:\nHealth Insurance/HMO\nEnjoy unlimited MadMax Coffee\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a IT SUPPORT include:\nResponsible for maintaining the normal operation of Trip.com internal users in the site and ensure local IT SLA\nResponding to internal requests and requirements in a timely manner; including installation and troubleshooting of application systems, client software, and hardware such as network, printer, etc.\nCollaborate closely with local management teams and improve user satisfaction\nMaintain IT assets inventory\nAssist in ensuring compliance with information security regulations and maintaining the security systems, server room, room air conditioning, and environmental monitoring\nResponsible for liaising with external suppliers as necessary\nTo apply, you must be an expert on the following requirements:\n2-3 years Experience\nAbility to work on fast paced environment\nAble to meet TAT with initiative\nIT - Technical Support\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":2091,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.281,"p_room":0.28,"age_days":142,"expected_fill_days":44,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-it-support","json_url":"https://alion.io/job/kmc-solutions-it-support.json","meta":{"generated_at":"2026-11-07T09:18:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7051,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063807}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063807},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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