{"id":4068756,"url":"https://alion.io/job/kmc-solutions-renewals-manager-latam","title":"RENEWALS MANAGER - LATAM","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":78,"open_postings":44,"ghost_share":0,"stale_share":0.886,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-11T09:35:52Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T10:44:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"RENEWALS MANAGER - LATAM\nMakati City, PhilippinesWork From HomeSalesPosted Nov 11\nMake your next big career move by applying as KMC Solutions’ next RENEWALS MANAGER - LATAM\nAt Zoom, our Renewals team plays a vital role in driving long-term customer success. One hour you might be finalizing a renewal; the next, you’re analyzing your book of business and uncovering new growth opportunities. You’ll collaborate with the account team to strengthen customer relationships, develop strategic risk mitigation plans, identify expansion opportunities, and deliver measurable results.\nCollaboration is at the heart of what we do - you’ll partner with Sales, Finance, and Customer Success to navigate complex deals, resolve challenges, and ensure smooth, successful renewals.\nAs a Renewals Manager, your mission is to protect and grow Zoom’s installed base, reduce churn, and build lasting, sustainable partnerships.\nIf you’re a strategic thinker with a strong background in renewals, sales, or customer success - and you thrive in a fast-paced, high-growth environment - you’ll make an immediate impact here.\nOn top of your salary, here are the exciting benefits you can look forward to:\nWork Where You Work Best: Thrive in a fully remote environment from your own home office.\nProtect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.\nPrioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.\nUnplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.\nBelong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.\nThe main responsibilities of a RENEWALS MANAGER - LATAM include:\nRenewal Management:\nProactively manage and track your renewals, with a laser focus on increasing both MRR and NRR\nManage renewal terms, pricing and contract extensions with Customers, with a focus on upsell, cross-sell and multi-year terms\nCompetently articulate the power of Zoom’s platform from a benefits and TCO perspective, being able to adjust messaging to different personas, when applicable\nRenewal Strategy Management:\nDevelop and implement effective renewal strategies to maximize customer retention and revenue.\nAnalyze market trends and customer data to identify opportunities for improving renewal rates\nEngage customers to uncover business objectives and align Zoom’s capabilities to those goals through strategic, value-driven conversations that position Zoom as a trusted partner.\nCustomer Engagement:\nBuild consultative relationships with our Customers by developing a deep understanding of their needs through proactive renewal activities such as renewal reviews, experience tours, discovery sessions and 1-1 outreach. Advocate for the Customer internally at Zoom\nLead proactive efforts to retain at-risk customers by facilitating TCO and competitive discussions, fostering cross-functional accountability, and leveraging executive engagement to strengthen relationships.\nGather and act on customer feedback to continuously improve the renewal experience.\nOther operational tasks that are related to the Renewal’s team day-to-day business\nForecasting and Reporting:\nThis is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include weekly renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)\nMaintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)\nContinuous monitoring of renewal performance to identify trends and areas for improvement.\nTo apply, you must be an expert on the following requirements:\nBS/BA degree preferred but not required\n4+ years’ experience work in a SaaS or Cloud company mandatory (preferably in sales, customer success or renewals)\nExperience managing complex renewal negotiations\nStrong collaboration, negotiation and relational skills\nRenewal forecasting, pipeline development and management skills\nA proven track record of client satisfaction, team work, and cross functional collaboration\nDemonstrated excellence in Presentations skill with ability to build relevant, strategic messaging in a customer meeting setting\nMust have strong verbal skills with consultative professional business acumen\nIt will also be favorable if you are knowledgeable in:\nAdditional relevant knowledge or experience related to the above requirements will be considered an advantage.\n\nSales\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":4731,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Home office"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-11-11T12:37:11Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":41,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-renewals-manager-latam","json_url":"https://alion.io/job/kmc-solutions-renewals-manager-latam.json","meta":{"generated_at":"2026-11-12T13:20:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27715,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-renewals-manager-latam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-renewals-manager-latam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-renewals-manager-latam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-renewals-manager-latam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-renewals-manager-latam"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4068756}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4068756},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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