{"id":3063810,"url":"https://alion.io/job/kmc-solutions-senior-project-manager-ii","title":"SENIOR PROJECT MANAGER II","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":50,"ghost_share":0,"stale_share":0.56,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-06-04T07:16:08Z","employer_posted_date":"2026-06-04","last_verified_at":"2026-11-04T07:27:44Z","board_verified":true,"closed_at":null,"days_open":153,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":152},"description":"SENIOR PROJECT MANAGER II\nMakati City, PhilippinesHybrid (3D onsite/2D WFH)Network /System / Database AdministrationPosted Jun 04\nMake your next big career move by applying as KMC Solutions’ next SENIOR PROJECT MANAGER II\nAt Talkdesk, we are disruptive risk-takers who don't have a traditional way of doing things and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride\nOn top of your salary, here are the exciting benefits you can look forward to:\nHealth Insurance/HMO\nEnjoy unlimited MadMax Coffee\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a SENIOR PROJECT MANAGER II include:\nDirect Talkdesk project:\nDefine project scope and schedule project activities, integrating them into the broader project plan with the customer project manager(s)\nManage multiple customer projects simultaneously, working with customers, partners, and internal solutions consultants to drive progress across multi-location and multi-phase deployments\nConduct regular status meetings with customers and teams to assess progress against plan and reforecast project variables as needed to ensure timeline adherence\nPartner project:\nLead partner implementation escalations, engaging relevant teams and individuals (support, product, engineering) to support resolution\nLead all communication between parties and provide recurring updates to the partner and end client until escalation is resolved\nMonitor implementation projects and oversee partner project managers and solution consultants to ensure Professional Services KPIs are met\nEnsure high-quality execution for assigned implementation partners through consistent project oversight, weekly project reviews, and ad hoc methodology and technical training\nAdditional responsibilities:\nProactively identify risks related to time, scope, and budget, and develop mitigation strategies with clear communication plans for all stakeholders\nConduct executive business reviews throughout implementation, presenting project status, risks, and success dependencies to senior leadership\nUnderstand customer use cases, define best practices, and document functional and technical requirements to meet client needs\nPartner with internal teams (Product, Engineering, Support, etc.) to ensure timely delivery of feature requests, bug fixes, and support requests\nParticipate in the sales cycle as needed to define delivery approach and support SOW/proposal development\nConduct post-mortem reviews with internal and external stakeholders to evaluate project performance\nLead root cause analysis discussions, develop process improvement strategies, and ensure follow-through\nDrive accountability for overall project success and ensure KPIs are met\nTo apply, you must be an expert on the following requirements:\n6-8+ years of project management experience leading complex, customer-facing technical implementations.\nProven experience managing multiple concurrent projects in a fast-paced SaaS, cloud, or technology environment.\nDemonstrated ability to engage, influence, and present to executive and C-level stakeholders.\nStrong experience managing project scope, timelines, budgets, risks, dependencies, and escalations.\nExceptional organizational, communication, and stakeholder management skills.\nAbility to work independently, make sound decisions, and thrive in a fast-paced environment with multiple priorities.\nBachelor’s degree or equivalent professional experience.\nFluent written and spoken English.\nIt will also be favorable if you are knowledgeable in:\nExperience implementing CCaaS, UCaaS, contact center, telecommunications, or enterprise SaaS solutions.\nExperience supporting enterprise or multi-region deployments.\nFamiliarity with API integrations and technical implementation projects.\nPMP, Agile, Scrum, or equivalent project management certification.\nExperience working with Salesforce, ServiceNow, Zendesk, Smartsheets, G Suite, and other project management tools.\nPrevious experience managing implementation partners, vendors, or third-party delivery organizations.\n\nNetwork /System / Database Administration\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their 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