{"id":3063618,"url":"https://alion.io/job/kmc-solutions-service-manager","title":"SERVICE MANAGER","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":81,"open_postings":45,"ghost_share":0,"stale_share":0.756,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T06:46:17Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-11T17:52:59Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"SERVICE MANAGER\nTaguig City, PhilippinesOnsitePeople Management - Non TechnicalPosted Sep 16\nMake your next big career move by applying as KMC Solutions’ next SERVICE MANAGER\n.\nOn top of your salary, here are the exciting benefits you can look forward to:\nHealth Insurance/HMO\nEnjoy unlimited MadMax Coffee\nDiverse learning & growth opportunities\nAccessible Cloud HR platform (Sprout)\nAbove standard leaves\nThe main responsibilities of a SERVICE MANAGER include:\nIn your role as Service Manager, your skills and expertise will provide leadership so that we deliver a high-quality, patient-focused service always. By\nadopting an approach of continuous improvement, you will deliver efficiencies in line with KPIs and objectives while never losing sight of patient and\ncustomer satisfaction. You will oversee the day to day duties of your team to ensure patient and customer focus is central to the commercial success\nof the business.\nWhat you are responsible for:\nOverseeing all day-to-day activity for the PEC National Health Service (NHS) teams, remaining knowledgeable and up to date on all InHealth’s\nprocesses and ensuring a strong appreciation for the ‘role of the people manager’ is maintained\nTo apply, you must be an expert on the following requirements:\nMinimum 10 years of proven experience in client services, with a focus on healthcare accounts\nMinimum 5 years of management experience in a mid-to-senior leadership role within a customer-centric environment\nTechnical Skills (Functional Competence)\n>>> BPO Line of work preferred, Healthcare account management preferred. patient care, booking as LOBs ideal.\n>>> driven, energy, willing to build and grow a team, > experience in scaling up a team - ideal\n>>> reporting and analytics knowhow to influence decision and directions from Director levels\n>>> stakeholder management - UK leaders\n>>> strategic, not just tactical\n>> PH aligned BPO metrics familiarit\nIt will also be favorable if you are knowledgeable in:\nEssential Attributes (Personality & Approach)\nDriven, energetic, and positive attitude - demonstrates resilience and motivation in a fast-paced environment.\nTeam driver - able to collaborate effectively, influence peers, and contribute to collective success\nProactive communicator - clear, concise, and confident in presenting ideas and updates\nAdaptability - comfortable working across time zones and adjusting to evolving priorities.\nValues alignment\nPeople Management - Non Technical\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":2600,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.579,"p_room":0.44,"age_days":55,"expected_fill_days":44,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-service-manager","json_url":"https://alion.io/job/kmc-solutions-service-manager.json","meta":{"generated_at":"2026-11-11T20:49:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063618}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063618},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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