{"id":3063805,"url":"https://alion.io/job/kmc-solutions-systems-integration-support-analyst","title":"SYSTEMS INTEGRATION SUPPORT ANALYST","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":84,"open_postings":51,"ghost_share":0,"stale_share":0.627,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19500,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure SQL Database","optional":false},{"name":"Incident Management","optional":false},{"name":"MS SQL","optional":false},{"name":"MuleSoft","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-06-22T10:15:08Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-11-01T03:46:51Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":130},"description":"SYSTEMS INTEGRATION SUPPORT ANALYST\nTaguig City, PhilippinesWork From HomeIT - Engineering SupportPosted Jun 22\nMake your next big career move by applying as KMC Solutions’ next SYSTEMS INTEGRATION SUPPORT ANALYST\nInvestigating and responding to integration and automation incidents raised\nthrough an incident management system.\nTroubleshoot and escalate unresolved tickets to an appropriate section.\nCommunicating all forms of information, internal and external, to the appropriate\nchannels\nPrioritise and manage service incidents, balancing diagnostic depth with agreed\nsupport SLAs.\nProgress tickets and provide relevant information for troubleshooting or\nclarification.\nIdentify opportunities to produce knowledge-based articles pertinent to the\nsupport function.\nIdentify opportunities for support process improvement.\nReplicate issues and provide a complete diagnosis/fault scenario handover to the\ndevelopment team third line support.\nOn top of your salary, here are the exciting benefits you can look forward to:\nAn opportunity to collaborate with a company on the leading edge of integration\nand process automation technology.\nOngoing training and development\nWork within a supportive and enthusiastic technical environment.\nOpportunities to progress into deeper technical specialisation, escalation,\nplatform expertise, or wider integration and automation roles.\nIf you enjoy understanding how systems interact, untangling complex data flows, and\nhelping partners succeed in real-world integrations, this role will give you both\nchallenge and progressi\nThe main responsibilities of a SYSTEMS INTEGRATION SUPPORT ANALYST include:\nEssential\nClear understanding of integration patterns such as synchronous & asynchronous\nrequests, event driven Vs polling, batch Vs near real-time.\nA grasp of system boundaries and ownership where infrastructure meets the\nintegration product, and product and tooling meet the integration solution design\nnecessary for the support reasoning process.\nIdentify error handling paths Vs successful execution paths.\nGood working knowledge of SQL query language\nKnowledge of web services using XML & JSON. Ability to analyse and find issues\nwith HTTP requests and responses using any HTTP debugging tool.\nUnderstand schema drift and how breaking changes can occur when data is non\u0002compliant.\nAn ability to spot missing, unexpected, or malformed fields.\nMinimises escalation through good analysis skills and an ability to support API\u0002led integrations.\nHas a good understanding of security methods such as OAuth2, use of JWTs,\nAPI keys, basic auth, certificates. IP whitelisting/security constraints. Certificate\nexpiry and token refresh.\nAn ability to interpret auth failure messages vs permission failures vs network\ntimeouts.\nDesired\nKnowledge of working within server platforms such as Windows Server\nExperience using scripting languages such as VB & Jscript or PowerShell\nKnowledge of SQL server administration.\nExperience in using any reporting tool.\nExperience with the Azure SQL server offerings, including SQL SaaS.\nKnowledge of the various data storage methods semi-structured & unstructured\nExperience with supporting an integration product such as Boomi, Jitterbit,\nMuleSoft or Codeless BPA.\nAdvantage\nFamiliarity with using any FTP, SMTP, Mail Servers such as MS Exchange,\nGeneral SMTP principles, Active Directory, IIS, MS SQL Server, Oracle\nKnowledge of working within virtualisation environments.\nOther Skills: Essential\nStrong spoken and written English\nAbility to communicate in a confident manner.\nAbility to prioritise objectives in line with company processes.\nStrong analytical mind and problem-solving capabilities\nDiligence and ability to think laterally under pressure.\nAbility to work and enjoy being under pressure whilst remaining customer\nfriendly.\nAdvantage\nAny mainstream foreign language skill\nTo apply, you must be an expert on the following requirements:\nEssential\nClear understanding of integration patterns such as synchronous & asynchronous\nrequests, event driven Vs polling, batch Vs near real-time.\nA grasp of system boundaries and ownership where infrastructure meets the\nintegration product, and product and tooling meet the integration solution design\nnecessary for the support reasoning process.\nIdentify error handling paths Vs successful execution paths.\nGood working knowledge of SQL query language\nKnowledge of web services using XML & JSON. Ability to analyse and find issues\nwith HTTP requests and responses using any HTTP debugging tool.\nUnderstand schema drift and how breaking changes can occur when data is non\u0002compliant.\nAn ability to spot missing, unexpected, or malformed fields.\nMinimises escalation through good analysis skills and an ability to support API\u0002led integrations.\nHas a good understanding of security methods such as OAuth2, use of JWTs,\nAPI keys, basic auth, certificates. IP whitelisting/security constraints. Certificate\nexpiry and token refresh.\nAn ability to interpret auth failure messages vs permission failures vs network\ntimeouts.\nIt will also be favorable if you are knowledgeable in:\nDesired\nKnowledge of working within server platforms such as Windows Server\nExperience using scripting languages such as VB & Jscript or PowerShell\nKnowledge of SQL server administration.\nExperience in using any reporting tool.\nExperience with the Azure SQL server offerings, including SQL SaaS.\nKnowledge of the various data storage methods semi-structured & unstructured\nExperience with supporting an integration product such as Boomi, Jitterbit,\nMuleSoft or Codeless BPA.\nAdvantage\nFamiliarity with using any FTP, SMTP, Mail Servers such as MS Exchange,\nGeneral SMTP principles, Active Directory, IIS, MS SQL Server, Oracle\nKnowledge of working within virtualisation environments.\nOther Skills: Essential\nStrong spoken and written English\nAbility to communicate in a confident manner.\nAbility to prioritise objectives in line with company processes.\nStrong analytical mind and problem-solving capabilities\nDiligence and ability to think laterally under pressure.\nAbility to work and enjoy being under pressure whilst remaining customer\nfriendly.\nAdvantage\nAny mainstream foreign language skill\nIT - Engineering Support\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":6354,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":130,"expected_fill_days":41,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-systems-integration-support-analyst","json_url":"https://alion.io/job/kmc-solutions-systems-integration-support-analyst.json","meta":{"generated_at":"2026-11-01T04:50:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-systems-integration-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-systems-integration-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-systems-integration-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-systems-integration-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-systems-integration-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063805}},{"tool":"search_jobs","arguments":{"company":"kmc.solutions","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063805},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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