{"id":3140243,"url":"https://alion.io/job/kmc-solutions-technical-support-engineer-2","title":"TECHNICAL SUPPORT ENGINEER","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":54,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-23T04:08:49Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T13:06:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"TECHNICAL SUPPORT ENGINEER\nMakati City, PhilippinesWork From HomeBack Office SupportPosted Oct 23\nMake your next big career move by applying as KMC Solutions’ next TECHNICAL SUPPORT ENGINEER\nWe are looking for a full-time Technical Support Engineer in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The Technical Support Engineer is expected to be highly proficient in all areas related to our client's products.\nOn top of your salary, here are the exciting benefits you can look forward to:\nWork Where You Work Best: Thrive in a fully remote environment from your own home office.\nProtect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.\nPrioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.\nUnplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.\n Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.\nThe main responsibilities of a TECHNICAL SUPPORT ENGINEER include:\nProvide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels\nIdentify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.\nProvide ideas and assist with the creation of documentation and training material for external and internal Support Center content\nMaintain clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers\nStay familiar with the client's products, offerings, and integrations, as well as those of software and hardware competitors and partners in the industry.\nAnd such other tasks may be given by the EMPLOYER and/or Client analogous to the foregoing.\nTo apply, you must be an expert on the following requirements:\nExperience with H.323 and SIP protocols from a hardware and network standpoint.\nExperience and knowledge of PBX systems are highly desirable\nNetwork experience (CCNA certification or equivalent).\nAdministration of Exchange, Office 365, or Google Apps email and calendaring tools.\nActive Directory federation and Single­Sign­On administration.\nExperience managing a virtualized infrastructure.\nProgramming experience, including mobile app development with SDKs, REST API usage, and HTML/CSS.\nExperience in administration of any of the following: Learning Management Systems and Learning Tools Interoperability (LTI), InfusionSoft, Marketo, Salesforce Pardot, Ontraport, or other marketing tools.\nIt will also be favorable if you are knowledgeable in:\nAdditional relevant knowledge or experience related to the above requirements will be considered an advantage.\nBack Office Support\n Applying takes about a minute\nKnow someone for this?\nRefer them in a few clicks and track their progress from your referrals dashboard.","description_format":"text","description_chars":3142,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-23T08:02:58Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-technical-support-engineer-2","json_url":"https://alion.io/job/kmc-solutions-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-26T17:03:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22827,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-technical-support-engineer-2"}]}