{"id":2602525,"url":"https://alion.io/job/kmc-solutions-xtn-3e9b678-gsd-analyst-application-support","title":"XTN-3E9B678 | GSD ANALYST (APPLICATION SUPPORT)","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":78000,"period":"year","method":"global_role_seniority_cell","sample_n":1104},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T05:36:13Z","employer_posted_date":null,"last_verified_at":"2026-10-15T05:36:13Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Responsible for supporting 24 x 7 Global Business-to-Business (B2B) Production Support in analyzing incident tickets and requests from customers or end-user, recommend solution, escalate to technical team and ensure closure within Service Level Agreement (SLA). Production Support can apply or fix simple changes to address concerns/issues raised from customer or end-users based on the analysis conducted.\n\nHealth Insurance/HMO\n\nEnjoy unlimited MadMax Coffee\n\nDiverse learning & growth opportunities\n\nAccessible Cloud HR platform (Sprout)\n\nAbove standard leaves\n\nServes as the 2nd level support of Global Shared Service Center team running in 24/7 supporting all Amkor factories globally.\n\nMonitor incident tickets, system generated alerts and requests from Customers, eBusiness Managers, Customer Service, Sales, factory B2B and other end-user in ensuring completeness of inbound and outbound delivery of customer data feeds.\n\nAnalyses incident tickets, system alerts and request then provide immediate solutions or recommendations.\n\nReads program codes to determine the root cause of the issue, apply fix for simple or standard changes, and recommend permanent solution.\n\nDetermine proper escalation to B2B Technical Administrator, Development team, factory-ETL if needed for more technical analysis.\n\nEnsure all incident tickets and requests are closed with resolution in accordance with the defined Service Level Agreement (SLA).\n\nMonitor ETL data loading for any delay and abnormalities. Escalate to B2B Technical Administrator, ETL or Development team when necessary.\n\nEvaluate project deployments and ensure Production Hand over documentations are properly maintained when it is turn over to Production Support.\n\nMonitor the incident trend per customer and present to B2B Improvement Initiative Team for permanent resolution with the goal to lessen the number of incidents (For leads only).\n\nSupports the following applications Traffic, Electronic Data Interchange (EDI), Integration Service, Trading Networks, Cloud Services (Web.Data)\n\nFor team lead with subordinates, ensures work progress by monitoring/ controlling personnel activities through performance measurement and evaluation, enforcement of discipline, personnel counselling, and development.\n\nEnsure ticket closures are following the Global Service Desk Quality Assurance standards.\n\nPerforms other functions as may be assigned from time to time by superior.\n\nSupports Environmental Management system with respect to their job.\n\nImplements Environmental Management System with respect to their job\n\nEducation/Knowledge\n\nEngineering or Computer Science\n\nGraduate, with knowledge in Information\n\nTechnology/Computer Software, Manufacturing Operating Procedures, and\n\nEquipment Operating principles and\n\nCommunication Interface\n\nSkills\nApplication Support, Customer Service, Troubleshooting, Infrastructure Knowledge, Technical Support, Data Analysis, Project Management, Structured Query Language (SQL), Scripting & Coding, and Excellent Communication\n\nWork Experience\nMinimum of 2 years in the same/related field\n\nExternal/Internal Contacts\n\nExternal: Suppliers, Consultants Internal, Customer Contacts\n\nInternal: Staff, Superiors, users, Management across different Amkor sites\n\nWorking Conditions: \nWork area not limited to Office Area. No exposure to industrial chemicals\n\nAs previously mentioned.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3403,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-15T08:28:45Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":5,"expected_fill_days":16,"reasons":["seen:5","velocity","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-xtn-3e9b678-gsd-analyst-application-support","json_url":"https://alion.io/job/kmc-solutions-xtn-3e9b678-gsd-analyst-application-support.json","meta":{"generated_at":"2026-10-20T20:58:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-xtn-3e9b678-gsd-analyst-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-xtn-3e9b678-gsd-analyst-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-xtn-3e9b678-gsd-analyst-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-xtn-3e9b678-gsd-analyst-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-xtn-3e9b678-gsd-analyst-application-support"}]}