{"id":2287181,"url":"https://alion.io/job/kmc-solutions-xtn-4092284-guest-experience-manager","title":"XTN-4092284 | GUEST EXPERIENCE MANAGER","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T11:44:25Z","employer_posted_date":null,"last_verified_at":"2026-10-11T11:44:25Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Make your next big career move by applying as KMC Solutions’ next GUEST EXPERIENCE MANAGER!\nLartisien, former Grand Luxury Group is a travel and lifestyle company specializing in crafting high-end experiences. We do this through an exclusive Collection of the world’s absolute best hotels. The company was founded in 2007 in Paris by two brothers, Ivan, and Rouslan Lartisien, and 15 years later, we are an award-winning company and a benchmark in the world of luxury travel with offices in 8 countries, including the US, UK, France, UAE, Italy, Romania, Mauritius, and the Philippines.\nOur market? Luxury travelers across the globe and some of the world’s biggest brands and fashion houses. Lartisien provides a comprehensive solution to their travel and event planning needs with 360° travel services: Hotel bookings, flight reservations, train transfers, cruises, experiences and so much more!\nFor recall, Lartisien is a Collection of 450 of the world’s most exceptional hotels, and for any stay booked through us, travelers enjoy a personal Guest Experience Manager to tend to their every need.\nOn top of your salary, here are the exciting benefits you can look forward to:\n\nComprehensive health benefits\n\nWork flexibly from anywhere in over 20+ workspace locations \n\nAccess to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)\n\nDiverse learning & growth opportunities\n\nAccessible Cloud HR platform (Sprout)\n\nAbove standard leaves\n\nHMO + 2 Dependents upon hire\n\nCareer Growth\n\nThe main responsibilities of a GUEST EXPERIENCE MANAGER include:\n\nThe Guest Experience Manager is in charge of the guest portfolio, handling the member's stays, and providing them with exceptional & personalized service.\n\nRepresent Lartisien providing exceptional service to high-end clients.\n\nKnow the different hotels, that are offered through Lartisien, being an expert with the destinations.\n\nKnow perfectly the services offered by Lartisien, its values/ advantages, and particularly the specific services provided by each hotel.\n\nHandling a portfolio of Classic, Privilege, or Connoisseur members:\n\nBring more personalization for these specific clients, encouraging new ways of exchange. Going more into details.\n\nSet up a one-to-one appointment with their clients (video or phone calls). Have a real dedicated time for a conversation in order to identify the client’s needs, preferences must have & must do.\n\nUse the feedback of our most valued clients to enhance the whole quality of the product offering.\n\nContact the Guest who has not been active during the last 12 months.\n\nConclude the bookings and provide a personalized service to the guest:\n\nVerify and update client profiles (database: preferences, family…)\n\nModify or cancel the reservations;\n\nAscertain the availabilities with the hotels, either through GLH’s system or alternatively, by directly contacting the hotels;\n\nVerify the available benefits of members’ booking;\n\nVerify and answer the different requests of the clients (birthdays, anniversaries, special occasions…).\n\nSend an email 7 days before the arrival of the guest and provide all the details (flight, welcome note, amenities)\n\nHandle complaints and deal with pressure from demanding guests:\n\nEnsure to give the appropriate to the guest;\n\nListen to the guest and find solutions information;\n\nContact the hotel to guarantee a high level of service.\n\nHandle courtesy calls to ensure the guest is satisfied with the hotel and the services provided by Lartisien.\n\nCollaborate with Travel Experience Consultants to provide tailor-made experiences to the guest, with activities that fit with the client's preferences.\n\nTo apply for the role, you must have the following:\n\nKnowledge of reservations in luxury hospitality\n\nExcellent communication in French and English (both written and spoken)\n\nExcellent interpersonal skills with a sound sense of service in a demanding field of luxury hospitality \n\nKMC CareersIf you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!\nWe offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.\nKMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.\nWork with Us. Grow with Us.KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.\nOur CultureAt KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.\nWe host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.\nLife within KMC: Work Hard Party HarderAt KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.\nWe also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!\nOriginally posted on Himalayas","description_format":"text","description_chars":5998,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-11T14:28:00Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.945,"age_days":8,"expected_fill_days":14,"reasons":["seen:8","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kmc-solutions-xtn-4092284-guest-experience-manager","json_url":"https://alion.io/job/kmc-solutions-xtn-4092284-guest-experience-manager.json","meta":{"generated_at":"2026-10-20T07:48:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2968},"rest":"https://alion.io/mcp/rest/get_company?id=2968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkmc-solutions-xtn-4092284-guest-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkmc-solutions-xtn-4092284-guest-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkmc-solutions-xtn-4092284-guest-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kmc-solutions-xtn-4092284-guest-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkmc-solutions-xtn-4092284-guest-experience-manager"}]}