{"id":2560481,"url":"https://alion.io/job/kmc-solutions-xtn-6d69670-billing-operations-supervisor","title":"XTN-6D69670 | BILLING OPERATIONS SUPERVISOR","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":155000,"period":"year","method":"global_role_seniority_cell","sample_n":7105},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T17:07:15Z","employer_posted_date":null,"last_verified_at":"2026-10-14T17:07:15Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"As an Accounts Receivable Supervisor, you will lead and support a team responsible for the full-cycle collections process, including cash application support, customer billing resolution, and delinquency reduction. This role requires strong leadership, analytical skills, and cross-functional collaboration to ensure AR operations run efficiently and support Vanta’s rapid growth.\nWe're looking for someone who thrives in a high-volume environment, leads by example, and takes full ownership of their team's output. Your support will be essential to keeping the team unblocked and daily operations consistent, accurate, and on schedule.\nYou'll report to the Senior Manager, Billing Operations and play a critical role in our growing finance organization.\n\nWork Where You Work Best: Thrive in a fully remote environment from your own home office.\n\nProtect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.\n\nPrioritize Your Peace: Take advantage of extensive mental well-being programs designed for you and your family.\n\nUnplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.\n\nBelong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.\n\nOwn day-to-day operations of the Manila billing team, ensuring accurate and timely\ninvoicing across subscription, usage-based, and partner billing.\n\nSupport a team of Billing Specialists day to day by answering questions, unblocking\nwork, and making sure they have the information and access they need to complete their\ntasks.\n\nBe the team's go-to resource during the Manila shift, stepping in on complex or\ntime-sensitive items so work keeps moving.\n\nManage daily queue prioritization, work assignment, and workload balancing across the\nteam.\n\nOwn team service levels and ensure billing deadlines and month-end timelines are\nconsistently met.\n\nOwn team service levels and ensure billing deadlines and month-end timelines are\nconsistently met.\n\nRun daily standups and weekly team meetings to review volume, accuracy, and open\nitems.\n\nServe as the first point of escalation for the team, resolving billing questions and\nexceptions in-shift.\n\nRoute complex or out-of-policy issues to the appropriate U.S. stakeholders with full\ncontext and a recommended resolution.\n\nOwn the daily handoff between the Manila and U.S. billing teams so nothing is missed\nbetween shifts.\n\nWork unbillable exceptions (closed-won opportunities that cannot yet be invoiced)\nthrough to resolution, working with the stateside team and Sales, Deal Desk, and Order\nManagement to clear blockers.\n\nPerform quality assurance reviews on team output and address errors and rework at the\nsource.\n\nFollow and maintain SOPs and runbooks, ensuring the team works consistently to\ndocumented process.\n\nEnsure adherence to internal controls and billing policies in daily execution.\n\nProcess credits, rebills, and billing corrections in partnership with Collections and\nRevenue Accounting.\n\nTrack and report weekly team metrics, including invoice volume, accuracy, exception\naging, and turnaround time.\n\nTrain the team on new systems, billing models, and process changes as they roll out,\nand support testing as needed.\n\nProvide hands-on coverage and production support as needed across the team.\n\n5+ years of experience in Billing Operations or Order-to-Cash, with at least 2 years leading or supervising a team (SaaS experience preferred).\n\nHands-on experience with Salesforce, NetSuite SuiteBilling, Zone Billing, and Metronome (or other usage-based billing platforms).\n\nWorking knowledge of subscription and usage-based billing, including proration, co-terms, amendments, and credit memos.\n\nStrong execution skills with a track record of meeting deadlines in high-volume environments.\n\nSound judgment on when to resolve an issue directly and when to escalate.\n\nStrong interpersonal, time management, and organizational skills.\n\nExcellent English communication skills, both written and verbal, with a strong customer service mindset.\n\nHigh attention to detail and ability to manage competing priorities effectively.\n\nComfortable adapting to evolving systems and business needs.\n\nWillingness and availability to work U.S. core business hours.\n\nApproachable, steady, and responsive, someone the team can rely on in the moment.\n\nPreferred but not required:\n\nNetSuite SuiteBilling\n\nZone Billing\n\nMetronome (or other usage-based billing platforms)\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4525,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coworking & Shared Office","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-14T20:28:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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