{"id":2280494,"url":"https://alion.io/job/kmc-solutions-xtn-c2d6967-global-noc-tier-1-engineer","title":"XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER","company":{"id":2968,"name":"KMC Solutions","domain":"kmc.solutions","url":"https://alion.io/company/kmc-solutions","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":50,"ghost_share":0,"stale_share":0.56,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":107000,"period":"year","method":"global_role_seniority_cell","sample_n":222},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T10:31:13Z","employer_posted_date":null,"last_verified_at":"2026-10-11T10:31:13Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"About Us:Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .\nCandidate Location: Philippines, preferably in Metro Manila.\n\nHighly competitive salary and benefits package based on experience and qualifications.\n\nPermanent Work-From-Home arrangement.\n\nInternet and Mobile Allowance.\n\nUpon hiring\nInternet Allowance: 2500\n\nMobile Allowance: 500\n\nUpon Regularization\n10 Days Vacation Leave\n\n10 Days Sick Leave\n\nHMO\n\n3 Years Of Work Anniversary as Regular Employee\nRice Subsidy\n\nBirthday Leave\n\n14th Month Pay\n\n5th Year Of Work Anniversary as Regular Employee\nRetirement Plan\n\n+1 total Free HMO Dependent\n\n15 Days Of Vacation Leave\n\n7th Year Of Work Anniversary as Regular Employee\n20 Days Of Vacation Leave\n\n+2 total Free HMO Dependent\n\nTicket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.\n\nTroubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.\n\nCircuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.\n\nTool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.\n\nDocumentation: Creating and updating network documentation, including diagrams and standard operating procedures.\n\nIncident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.\n\nCustomer Ticket Updates: Regularly updating customers on the status and progress of their tickets.\n\nProject and Report Support: Assisting with projects and report generation as needed.\n\nNetwork Maintenance: Participating in network maintenance activities during or outside of business hours as required.\n\nBachelor's Degree in Information Technology, Computer Science, or a related field.\n\nMinimum of 2 years of relevant experience in network engineering or a similar field.\n\nThorough understanding of IT LAN and WAN networking concepts.\n\nProficiency in configuring and troubleshooting Cisco and Fortinet Technologies.\n\nHold industry certifications such as CCNA or Fortinet NSE; 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