{"id":3141714,"url":"https://alion.io/job/knack-systems-microsoft-biztalk-integration-support-lead","title":"Microsoft BizTalk Integration & Support Lead","company":{"id":1326,"name":"Knack Systems","domain":"knacksystems.com","url":"https://alion.io/company/knack-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":40000,"period":"year","method":"role_seniority_country_cell","sample_n":21},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"Azure","optional":false},{"name":"Dynatrace","optional":false},{"name":"IBM MQ","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"CI/CD","optional":true},{"name":"COBOL","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-23T08:35:15Z","employer_posted_date":null,"last_verified_at":"2026-10-23T08:35:15Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"We are seeking a Senior Microsoft BizTalk Integration & Support Lead with deep expertise in BizTalk integration platforms, L2/L3 support, and enterprise operations. This senior role requires not only strong technical knowledge but also proven ability to manage teams, engage multiple customer stakeholders, and provide timely updates to senior management. The ideal candidate will combine hands-on BizTalk administration and troubleshooting skills with leadership, communication, and stakeholder management capabilities. The role demands immediate availability and willingness to support in the South Africa time zone.\n\nThe candidate will have responsibilities across the following functions: \n\nLeadership and Stakeholder Management: \nLead BizTalk support teams across multiple customer accounts.\nManage stakeholder expectations, provide regular status updates, and ensure transparent communication with management.\nAct as the primary escalation point for critical incidents and customer queries.\nDrive collaboration across business, infrastructure, and vendor teams.\n\nIncident and Problem Management: \nProvide L2/L3 support for BizTalk Server environments.\nAnalyse, troubleshoot, and resolve production incidents within SLA.\nPerform RCA for recurring incidents and major outages.\nLead Major Incident Management (MIM) and War Room activities.\n\nApplication and Platform Support: \nMonitor BizTalk applications, interfaces, and message processing.\nInvestigate failed transactions, perform resubmissions, and ensure recovery.\nSupport EDI, XML, SOAP, REST, FTP/SFTP, MQ, and API-based integrations.\nEnsure smooth operation of integrations between internal and external systems.\n\nEnvironment and Administration: \nManage BizTalk environments (Dev, Test, UAT, Production).\nDeploy BizTalk applications and configuration changes.\nPerform health checks, platform maintenance, and upgrades.\nMonitor Host Instances, Receive Locations, Send Ports, and Orchestrations.\n\nPerformance and Availability: \nMonitor system performance and capacity utilisation.\nIdentify bottlenecks and recommend improvements.\nEnsure high availability and reliability of integration services.\nSupport disaster recovery and business continuity testing.\n\nChange and Release Management: \nLead release planning and deployment activities.\nValidate deployment packages and implementation plans.\nEnsure compliance with ITIL processes and organisational standards.\n\nDocumentation and Knowledge Management: \nMaintain support documentation, SOPs, and runbooks.\nDocument incident resolutions and troubleshooting procedures.\nDrive continuous service improvement initiatives.\n\nRequirements: \nStrong experience in Microsoft BizTalk Server (2013/2016/2020 or later).\nKnowledge of BizTalk Administration Console, BTDF, SSO, Orchestrations, Pipelines, BAM.\nIntegration Technologies: XML, XSD, XSLT, SOAP/REST APIs, WCF, FTP/SFTP, MSMQ/IBM MQ, EDI (X12/EDIFACT), AS2\nDatabase: SQL Server, query writing, performance analysis, SQL Agent Jobs.\nMonitoring Tools: SCOM, Splunk, Dynatrace, AppDynamics, Azure Monitor.\nScripting: PowerShell, Windows Batch.\n\nPreferred Skills: \nHybrid integration support (BizTalk + Azure Integration Services)\nAzure Logic Apps, Service Bus, API Management\nDevOps/CICD practices\nITSM tools (ServiceNow)\nITIL certification preferred\n\nKey Competencies: \nStrong BizTalk integration platform knowledge.\nExcellent communication and stakeholder management skills.\nTeam leadership and mentoring abilities.\nAbility to manage multiple customer accounts simultaneously.\nStrong documentation and reporting skills.\nCustomer-focused approach with proactive updates to management.\nAbility to work under pressure during critical incidents.\n\nSuccess Measures: \nSLA compliance and timely incident resolution.\nReduction in recurring incidents through RCA.\nHigh platform availability and service reliability.\nPositive stakeholder feedback and management satisfaction.\nEffective team performance and knowledge transfer.\n\nMandatory Skills: \nL2/L3 Application Support\nMicrosoft BizTalk Server (2013/2016/2020)\nBizTalk Administration Console\nBizTalk Deployment Framework (BTDF)\nBizTalk Orchestrations and Pipelines\nAzure Integration and Cloud Services (Service Bus, Logic Apps, API Management)\nIntegration Technologies (XML, XSD, XSLT, REST, SOAP APIs)\nMessaging & Adapters (IBM MQ, FTP/SFTP, EDI)\nSQL Server Database Management\nMonitoring Tools and ITIL Processes\nDevOps and CI/CD, ServiceNow and ITSM Tools\nTeam Leadership and Stakeholder Com.\nSkills\nBizTalk, BizTalk Server, EDI, application support, integration, integrations, middleware, support","description_format":"text","description_chars":4596,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-23T08:35:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/knack-systems-microsoft-biztalk-integration-support-lead","json_url":"https://alion.io/job/knack-systems-microsoft-biztalk-integration-support-lead.json","meta":{"generated_at":"2026-10-28T05:13:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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