{"id":4045645,"url":"https://alion.io/job/knack-systems-site-reliability-manager","title":"Site Reliability Manager","company":{"id":1326,"name":"Knack Systems","domain":"knacksystems.com","url":"https://alion.io/company/knack-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Noida, 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monitoring.\nRestoration activities.\nTicket monitoring for the respective support area and communicating with the customer for additional information and status updates.\nResponsible for triaging and solving production issues and updating the tickets to the stakeholders by adhering to the SLAs.\nWork on resolution of tickets as per priority and perform requests, recovery, data fixes, etc.\nProblem Management.\nMaintain all relevant documentation.\nJira queue monitoring, creating and updating tickets with resolution details and categorization.\nResponsible for updating the tickets/addressing any escalations and sharing the progress with the end users.\nKeep updated on support process knowledge and overall adherence to SLA and metrics.\nPerform initial troubleshooting, do analysis, and resolve customers' concerns.\nSkills\nDB, Database, DevOps, Reliability Engineering, SRE, Site Engineering, Site Reliability 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