Zendesk Developer

Knack Systems • Enterprise Apps Implementation Partners • JavaScript • Java • 2 days ago

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Salary

≈ $19k – $42k per year (Estimated)

Location

Remote (India)

Experience

5+ years exp

First seen by Alion on Oct 23, 2026.

Overview

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Knack Systems

Knack Systems is an SAP consulting partner dedicated to driving digital transformation across industries by simplifying front-office & optimizing back-office processes leveraging various SAP solutions.

knacksystems.com • Pune • Hyderabad • Noida • Gurgaon • Enterprise Apps Implementation Partners • Est. 1998

Tech stack of Knack Systems

A Zendesk Developer builds, customizes, and integrates Zendesk solutions to optimize customer support and agent workflows. Responsibilities include developing custom applications using JavaScript and the Zendesk Apps Framework (ZAF), connecting systems via the Zendesk REST API, and configuring intelligent automations.

Responsibilities:

App Development: Build custom Zendesk apps using HTML, CSS, JavaScript, and frameworks like React or Vue.js to extend platform capabilities.
API Integrations: Utilize the Zendesk REST API and webhooks to connect Zendesk with CRMs, ERPs, and telephony systems.
Workflow Automation: Configure triggers, automations, macros, and intelligent ticket routing rules to support SLA policies.
Help Center Customization: Design and theme the Zendesk Guide (Help Center).

Requirements:

Required Tech Stack: Java (8 11 17), Spring Boot, MongoDB, Zendesk, and microservices.

Skills

Java, Spring Boot, Zendesk

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