{"id":2744045,"url":"https://alion.io/job/knapp-support-engineer-maintenance-management-software-mwd","title":"Support Engineer - Maintenance Management Software (m/w/d)","company":{"id":54754,"name":"KNAPP","domain":"knapp.com","url":"https://alion.io/company/knapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Graz, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":56000,"period":"year","method":"role_country_seniority_unknown","sample_n":44},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T02:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-17T18:49:29Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"#yourmission\nSelbstständige Annahme, Analyse und Lösung von Tickets für unsere Wartungsmanagement-Software\nAnalyse und Behebung von Softwareproblemen durch Tests sowie Auswertung und Interpretation von Fehlermeldungen und Logdaten\nAbstimmung mit allen relevanten internen und externen Stakeholdern sowie enge Zusammenarbeit mit Fachbereichen und Experten\nSicherstellung der termingerechten Ticketbearbeitung inkl. Statusverfolgung und Eskalation bei kritischen Fällen\nVollständige und verständliche Dokumentation im Ticketsystem, Analyse von Supportfällen sowie Identifikation von Trends und Verbesserungspotenzialen\nÜbergabe von Tickets an Projektteams, Durchführung von Konfigurationen, Schulung neuer Mitarbeitender sowie Unterstützung im Bereitschaftsdienst\n#youareknapp\nDu hast eine fundierte technische Ausbildung (HTL, Uni, FH)\nDu bringst bereits sehr gute allgemeine IT-Kenntnisse mit\nSehr gute Deutsch- und Englischkenntnisse in Wort und Schrift zeichnen dich aus\nDu hast die Fähigkeit komplexe Abläufe, Zusammenhänge und Prozesse zu verstehen, schriftlich festzuhalten und mündlich wiederzugeben\nDu überzeugst mit Kommunikationsstärke, Zielstrebigkeit, Eigeninitiative und Freude an Zusammenarbeit\n#weareknapp\nWir haben einen echten Teamspirit und begegnen anstehenden Herausforderung gemeinsam. KNAPP bietet fachliche und persönliche Weiterbildungsprogramme sowie die Mitarbeit in einem motivierten Team, in dem die Bereitschaft Verantwortung zu übernehmen und die Begeisterung für die Umsetzung von Ideen willkommen sind. Für diese Position gilt ein Mindestgehalt von EUR brutto 3.040,- pro Monat. Wir bieten jedoch eine marktkonforme Bezahlung in Abhängigkeit von Qualifikation und Vorerfahrung. Werde ein Teil unseres internationalen Customer Service Teams.","description_format":"text","description_chars":1771,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Industrial Automation","Logistics & Warehouse Robotics","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-16T21:51:01Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.595,"p_room":0.75,"age_days":29,"expected_fill_days":33,"reasons":["conf:3","velocity","win:late","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/knapp-support-engineer-maintenance-management-software-mwd","json_url":"https://alion.io/job/knapp-support-engineer-maintenance-management-software-mwd.json","meta":{"generated_at":"2026-10-17T22:06:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54754},"rest":"https://alion.io/mcp/rest/get_company?id=54754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fknapp-support-engineer-maintenance-management-software-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fknapp-support-engineer-maintenance-management-software-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fknapp-support-engineer-maintenance-management-software-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/knapp-support-engineer-maintenance-management-software-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fknapp-support-engineer-maintenance-management-software-mwd"}]}