{"id":1179579,"url":"https://alion.io/job/knight-frank-business-support-coordinator-cirencester","title":"Business Support Coordinator | Cirencester","company":{"id":240337,"name":"Knight Frank","domain":"knightfrank.com.sg","url":"https://alion.io/company/knightfrank-2","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":41,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cirencester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-24T13:01:05Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-22T12:21:41Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who are we\nFounded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.\nAt the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.\nA true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.\nIn 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.\nAbout The Role\nThe Country Residential sales division are looking to recruit a Business Support Coordinator to join our Cirencester office.\nThis role will report into the Office Head, with day-to-day input from the Senior Operations Coordinator.\nResponsibilities:\nCustomer Experience:\nProvide an exceptional internal and external customer experience in every interaction\nAssist in answering incoming and outbound calls and welcoming clients, taking accurate information\nManage and coordinate external enquiries and office inboxes to arrange property visits\nMaintain a tidy office and reception area\nAssist the Department Head with the implementation of Customer Experience initiatives\nDrive Net Promoter Scores through customer journey improvement initiatives\nRefer clients to a wide range of Knight Frank services, including Commercial and the Global Network\nSales Administration:\nWork with Operations teams to provide a high level of support within agreed timeframes to the Department Head, office team and multiple departments\nCreate and manage new contacts, property records and instructions on our in-house CRM system for all team members\nOrder Land Registry title checks and plans\nCreate template letters and forms\nPerform Best Practice and client due diligence on buyers and sellers\nManage our due diligence process and work with our in-house Best Practice and client due diligence team\nDeliver and update processes to adhere to all internal and external compliance and best practice measures and procedures\nImplement and lead high standards of compliance across data quality, systems, financial processes and audits, working with relevant stakeholders to support best practice\nLiaise with clients to obtain necessary documents\nEnsure office compliance and drive audit pass rate improvements\nMaintain internal digital file organisation and records\nFinance:\nAccurate generation of sales invoices and credit notes\nCoding of contractor and office facility invoices\nAssist the team with the submission of expenses where required\nProvide ad hoc support with timesheets and expenses for Saturday staff and Viewing Assistants\nHealth, Safety, Facilities & Information Security:\nDisplay knowledge of ISO regulations and implement them within the office\nEnsure clear desk and clear screen policies are followed\nFollow storage and archive protocols\nEnsure confidential files are handled appropriately\nLiaise with and raise security incidents or weaknesses with the Data Protection Officer\nAdhere to GDPR, data protection and IT security regulations\nLog and report accidents via the designated third-party platform\nOperations:\nBe a trouble-shooter for system processes and procedures\nProvide feedback to relevant stakeholders on the performance of systems and processes\nCollaborate with the wider business support community to support offices as required\nSupport the implementation of new digital projects\nContribute to the roll out of new initiatives\nDemonstrate a high level of competence across Knight Frank systems, including Working Life, Hub, Global Life, Power BI and Audit Centre\nManage team diaries accordingly\nProvide office cover across both office locations\nBest Practice:\nFollow and adhere to all internal and external compliance and best practice measures and procedures\nManage the client and counterparty CDD process\nLiaise with clients to obtain necessary documentation prior to marketing\nEnsure correct naming conventions are used across all property files\nMaintain G:Drive organisation and file management\nEnsure office compliance and drive audit pass rate improvements\nGeneral:\nPrepare reports for weekly and monthly meetings, as well as ad hoc business requirements\nBe a trouble-shooter for system processes and procedures\nCarry out monthly reporting to support performance monitoring\nDemonstrate competence across Knight Frank systems, including Working Life, Hub, Global Life, Power BI and Audit Centre\nLocal Marketing:\nCreate mailers, property brochures, window cards and pitch materials\nArrange and upload EPCs, photography and floorplans\nUpdate property listings across relevant platforms\nUse internal systems to search for and download imagery\nOversee the look and feel of the office in line with central guidelines\nSupply imagery and property information for regional publications and central marketing campaigns, working alongside the Senior Operations Coordinator where required\nAssist with meeting marketing deadlines\nAdhere to Knight Frank marketing, PR and social media guidelines\nWhat Experience You Will Need:\n2+ years' experience in a similar operations, administration or secretarial role preferred, but not essential\nProficient in Microsoft Office applications\nFlexible, adaptable and collaborative approach\nAbility to remain calm under pressure\nExcellent standard of written English, including grammar and spelling\nDiligent and efficient working style\nStrong attention to detail\nSelf-motivated and proactive\nStrong team player with a positive attitude\nCompetitive salary\nPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.","description_format":"text","description_chars":7131,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Real Estate","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-24T13:01:05Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:8","win:early","comp:junior"],"computed_at":"2026-09-24T21:11:14Z"},"pay":null,"html_url":"https://alion.io/job/knight-frank-business-support-coordinator-cirencester","json_url":"https://alion.io/job/knight-frank-business-support-coordinator-cirencester.json","meta":{"generated_at":"2026-09-24T21:11:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}