{"id":3307599,"url":"https://alion.io/job/knight-frank-operations-coordinator-wapping","title":"Operations Coordinator | Wapping","company":{"id":240337,"name":"Knight Frank","domain":"knightfrank.com.sg","url":"https://alion.io/company/knightfrank-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":83,"ghost_share":0.53,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T03:18:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Who are we\nFounded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.\nAt the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.\nA true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.\nIn 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.\nAbout The Role\nKnight Frank is looking to recruit an Operations Coordinator to join our Wapping Letting team.\nWhat you will be responsible for:\nCustomer Experience\nProvide an exceptional internal and external customer experience in every interaction\nAssist in answering incoming and outbound calls and welcoming clients, taking accurate information\nMaintain a tidy office and reception area\nAssist Department Head with implementation of Customer Experience initiatives \nHelp drive net promotor scores through customer journey improvement initiatives\nRefer clients to a wide range of KF services including Commercial and the Global network\nLettings Administration\nWork with Operations teams to help provide a level of support within agreed timeframes to Department Head, office team and other departments\nCreate and manage new property records and instructions on our inhouse system\nEnsure HUB records are accurate and maintained \nOrder land registry title checks and confirm correct ownership\nCreate template letters and forms (Inc. marketing recommendation reports, terms and conditions etc.)\nLiaise with clients to obtain necessary documents\nOrganise and upload EPCs, photos and floorplans (with external suppliers)\nDistribute portal enquiries and assist with relocation corporate searches if required\nAssist with preparing reports for weekly, monthly and ad hoc meetings\nTerminate tenancies when instructed\nBest Practice\nAssisting with KYC/CDD process for clients and counterparties\nDisplay knowledge and ensure compliance of best practice\nEnsure correct naming conventions and accurate notes are used on all property files\nCompleting monthly reporting (EPC, R2R reports)\nEnsure the correct procedure is followed when handling keys\nFinance\nCoding of contractor invoices in Working Life\nProcess Joint Agency invoices with accounts\nDisplay an understanding of accounts systems and processes (statements, ledgers and charges)\nMonitor reporting on Power Bi\nHSE, Facilities and Information Security\nEnsure clear desks and clear screen policies are followed\nFollow storage and archive protocols\nEnsure confidential files are treated correctly\nLiaise and raise security incidents or weakness with the Data Protection team\nAdhere to GDPR, data and IT security regulations\nMonitor and keep an accurate record of key storage within office\nManage and ensure all necessary safety checks are completed and logged on a weekly, monthly and annually basis via a third-party platform\nArrange works/contractors when required\nOrder stationery and hardware as required\nAssist with office refurbishment or relocation programmes\nDisplay knowledge of ISO regulations and implement in office\nEnsure all new starters are aware and sent the Health & Safety protocols and relevant risk assessments are completed/logged\nSet and implement annual sustainability targets with the assistance of the Health and Safety team\nOperations\nBe a trouble shooter with system processes and procedures\nCollaborate with wider teams to support offices as and when required\nSupport with new starter and team training\nContribute to the roll out of new initiatives and projects\nDemonstrate high competence in all KF systems (working life, HUB, QUBE, Global life, NorthRow)\nHelp train and support the onboarding process for new teams members within office\nLocal Marketing\nCreate or review property descriptions for new and existing properties prior to launch\nMonitor and update property listings\nManage any unsubscribe requests in HUB and marketing platforms\nAssist with the organisation of local offices/ sponsorship events\nSupply imagery and property information for publications, marketing campaigns and PR\nCreate marketing collateral including property brochures, window cards, advertising mailers and pitching materials\nAdhere to marketing guidelines, regulations and deadlines \nWhat experience and skills you will need:\n3 years+ in a similar operations, administration or secretarial role preferred\nProficient with Microsoft office packages\nFlexibility, adaptability and a co-operative attitude \nCalm under pressure \nExcellent standard of English grammar and spelling\nDiligent and efficient\nStrong attention to detail\nSelf-motivated and team player\nFind out more about our team here:\nhttps://www.knightfrank.co.uk/offices/wapping-estate-agents\nCompetitive salary\nPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.","description_format":"text","description_chars":6450,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Commercial Real Estate","Property Management","Real Estate Brokerage","Real Estate Appraisal"],"lifecycle":[{"event":"open","at":"2026-10-27T02:09:33Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/knight-frank-operations-coordinator-wapping","json_url":"https://alion.io/job/knight-frank-operations-coordinator-wapping.json","meta":{"generated_at":"2026-10-28T03:50:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":240337},"rest":"https://alion.io/mcp/rest/get_company?id=240337"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fknight-frank-operations-coordinator-wapping"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fknight-frank-operations-coordinator-wapping"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fknight-frank-operations-coordinator-wapping"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/knight-frank-operations-coordinator-wapping\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fknight-frank-operations-coordinator-wapping"}]}