{"id":3763810,"url":"https://alion.io/job/knighted-ventures-av-support-specialist","title":"A/V Support Specialist","company":{"id":678638,"name":"Knighted Ventures","domain":"knightedventures.com","url":"https://alion.io/company/knightedventures","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":11,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":105,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-11-04T19:11:13Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T19:43:24Z","board_verified":false,"closed_at":"2026-11-09T19:43:24Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Knighted is a leader in gaming and entertainment, built on 30 years of experience and a people-first mindset. As the #1 player services provider, we’re growing fast and raising the bar in every market we enter.\nOur Mission is Simple: We Win Together. \nWe believe success comes from a team of leaders at every level-people who take pride in their craft, support each other, and bring their best every day. Gaming is our foundation, but our culture is our edge.\nAbout the Role\nWe are seeking an experienced, hands-on, and solutions-driven A/V Support Specialist to join our Dallas, TX Team. This role provides hands-on IT and audiovisual support for the organization by independently troubleshooting and resolving a broad range of technical issues while contributing to the overall health of our Tech infrastructure.\nYou will be empowered to leverage FreshService, our IT Service Management platform, to resolve technical issues, manage support requests, and collaborate across multiple departments to continuously improve our systems and the end-user experience.\nThe ideal candidate has good IT Support experience and is also versed in AV Technologies while being self-sufficient, service-minded, and solutions-driven. Additionally, the person enjoys service support, thrives in a fast-paced environment, and takes genuine ownership of their work. While Knighted LLC will be the main organization you support, your impact will extend beyond a single brand to our broader network of affiliated teams and operations.\nYou’ll spend most of your time tackling hands-on IT support, with a mix of Live Event and AV/Production support, and eventually support an on-call rotation for our 24-hour operations, based on our operational event and livestreaming needs. Occasional travel to other office locations will also be required, and no two days will look exactly the same! Training will be provided to ensure skills and quality of work meet Knighted standards.\nThis role is a Full Time, In Office position and is based out of our Dallas, TX location. The pay range for this position is between $22 - $27/hr.\nResponsibilities\nProvide timely first-level contact and problem resolution for hardware, software, networking, and mobile support. Escalate issues as appropriate.\nPerform general IT support activities including hardware deployment, repair, and software installations for assigned locations.\nPerform preventative maintenance of IT equipment.\nTroubleshoot LAN, Wi-Fi, connectivity, and basic network infrastructure issues to maintain reliable day-to-day operations.\nSupport the configuration, maintenance, and troubleshooting of business and hospitality technology platforms, including Toast, Google Workspace, and other operational systems.\nProvide AV and live event support: basic audio setup for performances (inputs, balance), live troubleshooting (cables, batteries, disconnects), operating lighting presets, and managing in-house displays and real-time troubleshooting during events.\nAssist with our Live-Stream and Production Operations, serving as backup support for broadcasts, events, and other Club programming.\nParticipate in an on-call support rotation, responding remotely or on-site to after-hours technical needs.\nTravel to business operations locations for on-site support and maintenance, as well as assisting remotely.\nSupport account management of technical systems.\nSupport the configuration and maintenance of hospitality and restaurant operations platforms in coordination with senior team members.\nPerform asset management to include asset inventory, audit and tracking, asset administration and reporting, automating the asset management process as necessary.\nAssist with recommendations of technical solutions that meet design and functional needs.\nAssist with updating/authoring IT documentation.\nPerform other duties and technology-related projects as assigned.\nExperience & Qualifications\nMust be at least 21 years of age, possess a valid driver’s license, and be able to occasionally travel to affiliated locations throughout Texas as business needs require.\n1+ year of hands-on IT support experience in a professional, boots-on-the-ground environment OR relevant education/certification, with a solid foundation in hardware, software, devices, and basic network troubleshooting.\nAssociate’s degree, relevant industry certification (CompTIA A+, Network+, Security+, Cloud+, or similar), or equivalent combination of education and hands-on experience preferred.\nBasic understanding of AV/audio concepts such as signal flow, inputs/outputs, XLR connections, displays, and live troubleshooting, or a strong interest in learning and developing skills in AV and live production.\nGood knowledge of Google Workspace, SaaS/cloud-based environments, and IT ticketing or service management platforms.\nExperience supporting a variety of operating systems and devices, including Windows, macOS, iPadOS, ChromeOS, Android, and basic Linux environments. Experience with a POS system such as Toast or hospitality/service industry-affiliated technology is a plus.\nPoker knowledge or casino/live-event background is a plus.\nFoundational knowledge of networking, Wi-Fi/LAN connectivity, and general network support.\nExcellent communication and interpersonal skills, with the ability to explain technical issues clearly to both technical and non-technical team members.\nCollaborative, adaptable, and eager to learn, with a team-first mindset and the ability to receive feedback and continuously develop technical skills.\nDemonstrate an upbeat, positive attitude toward job responsibilities and the accomplishment of business objectives.\nStrong interpersonal and communication skills, with a professional demeanor and the ability to communicate effectively face-to-face, via email, phone, and instant messaging.\nComfortable working in a 24/7 operating environment, including participation in an on-call rotation and occasional evening, holiday, or weekend event support as needed.\nWhat We Offer\nCompetitive compensation along with PTO & Paid Sick Leave available to employees after meeting initial eligibility requirements.\nComprehensive benefits package, including a flexible medical plan with customizable options for eligible positions, 401k with company matching and employee assistance/wellness programs.\nKnighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.\nKnighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nKnighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.\nBy submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.","description_format":"text","description_chars":8067,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-11-04T19:23:42Z"},{"event":"close","at":"2026-11-09T19:43:24Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":54000,"is_top_pay":true},"html_url":"https://alion.io/job/knighted-ventures-av-support-specialist","json_url":"https://alion.io/job/knighted-ventures-av-support-specialist.json","meta":{"generated_at":"2026-11-15T23:24:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20185,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678638},"rest":"https://alion.io/mcp/rest/get_company?id=678638"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fknighted-ventures-av-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fknighted-ventures-av-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fknighted-ventures-av-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/knighted-ventures-av-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fknighted-ventures-av-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3763810}},{"tool":"search_jobs","arguments":{"company":"knightedventures.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3763810},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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