{"id":3103057,"url":"https://alion.io/job/knightscope-operations-manager-columbus-oh-retail-security","title":"Operations Manager (Columbus, OH - Retail Security)","company":{"id":176402,"name":"Knightscope","domain":"knightscope.com","url":"https://alion.io/company/knightscope","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T17:03:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-11T04:35:58Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Operations Manager - Retail Security Account\nLocation: Columbus, Ohio, with travel to Cincinnati, Ohio, and other assigned locations as needed\nReports To: National Security Director\nFLSA: Exempt\nSalary: $75,000-$80,000 DOE\nTravel Requirements: Regional travel required\nYou must have an active OPOTA & FAB license. We will need confirmation of this before an offer is extended.\nPosition Summary\nThe Operations Manager is responsible for the day-to-day operational oversight and execution of the Event Risk security program supporting our client’s retail locations throughout the Columbus market, with additional operational support in Cincinnati and other assigned areas as needed.\nThis position ensures that all security services are delivered consistently, professionally, and in accordance with client expectations, contractual obligations, applicable state regulations, and Event Risk policies and procedures.\nThe Operations Manager provides direct leadership and oversight of Site Supervisors and security personnel, ensuring appropriate staffing levels, scheduling coverage, equipment readiness, uniform compliance, employee accountability, and operational effectiveness across all assigned locations.\nWorking closely with the National Security Director, Human Resources, and Recruiting, the Operations Manager supports workforce planning, employee development, operational compliance, and continuous service improvement. This role serves as a key operational leader and point of accountability for maintaining a professional, reliable, and responsive security presence across the client retail account.\nKey Responsibilities\n1. Retail Security Operations and Staffing\nOversee daily security operations across assigned retail locations in the Columbus market and provide operational support to Cincinnati locations as required.\nEnsure all contractually required security posts and shifts are staffed with properly licensed, trained, and uniformed armed security personnel.\nMonitor staffing levels, attendance, scheduling, and post coverage to maintain consistent service delivery.\nCoordinate immediate coverage for call-offs, absences, vacancies, and unexpected operational demands.\nPartner with the Account Manager and Recruiting team to maintain a consistent pipeline of qualified security personnel.\nIdentify recurring staffing challenges and implement solutions to improve attendance, retention, and schedule reliability.\nMaintain operational readiness to support changes in client requirements, staffing levels, and business needs.\n2. Site Supervisor Leadership and Accountability\nDirectly supervise and provide leadership to all agents assigned to the client account.\nEstablish clear expectations for performance, communication, accountability, and professional conduct.\nEnsure daily operations, personnel assignments, attendance, and compliance with post orders.\nConduct regular meetings with leadership to review staffing, performance, incidents, client feedback, and operational priorities.\nEvaluate agent performance and recommend additional training, development, or corrective action when necessary.\nPromote a culture of professionalism, responsiveness, teamwork, and accountability throughout the account.\n3. Equipment, Uniforms, and Operational Readiness\nMaintain accountability for all program equipment, including radios, keys, access control devices, communication tools, and other issued operational assets.\nEnsure equipment is properly inventoried, maintained, functional, and distributed to authorized personnel.\nMaintain adequate uniform inventory to support new hires, replacements, and changing staffing requirements.\nEnsure all security personnel meet established uniform, grooming, identification, and appearance standards.\nCoordinate the repair, replacement, and recovery of damaged, missing, or unserviceable equipment.\nEstablish and maintain procedures for equipment issuance, returns, inventory tracking, and accountability.\n4. Employee Relations and Human Resources Coordination\nPartner with Human Resources to address employee relations matters, performance concerns, attendance issues, and policy violations.\nEnsure disciplinary matters are documented accurately, consistently, and in accordance with company policy.\nSupport employee onboarding, orientation, training verification, and completion of required documentation.\nVerify that assigned personnel maintain required Ohio security licensing, credentials, training, and other applicable qualifications.\nIdentify employee performance and development needs and coordinate appropriate coaching or additional training.\nSupport employee retention initiatives and reinforce company policies, workplace expectations, and standards of conduct.\n5. Compliance, Quality Assurance, and Risk Management\nEnsure security operations comply with the client’s retail policies, contractual requirements, approved post orders, and Event Risk procedures.\nConduct regular site visits and operational inspections throughout assigned locations to assess service quality, personnel readiness, and compliance.\nVerify that agent associates consistently follow established procedures and client expectations.\nReview incident reports for accuracy, completeness, and timely escalation to appropriate leadership.\nIdentify operational risks, recurring incidents, procedural deficiencies, and opportunities to strengthen security performance.\nSupport internal audits, client reviews, licensing verification, and other compliance activities.\nEnsure operational concerns are promptly addressed, and corrective actions are documented and followed through to completion.\n6. Client Service and Operational Communication\nMaintain consistent communication with the National Security Director regarding staffing, operational performance, personnel concerns, and emerging risks.\nCoordinate with National Security Director to ensure timely communication of significant incidents, service interruptions, and client concerns.\nSupport the implementation of client feedback, operational changes, and performance improvement initiatives.\nProvide accurate operational updates, staffing reports, inspection findings, and other requested documentation.\nMaintain a professional and solutions-oriented approach when addressing client needs and operational challenges.\nHelp strengthen the working relationship between Event Risk leadership, field personnel, and retail representatives.\n7. Regional Travel and Multi-Site Support\nTravel between Columbus, Cincinnati, and other assigned client locations as necessary to support operational requirements.\nConduct site visits, supervisor meetings, inspections, and personnel reviews at assigned facilities.\nProvide temporary operational support during staffing shortages, leadership transitions, special assignments, or elevated business demands.\nEnsure consistent application of company standards, client requirements, and operating procedures across all assigned markets.\nMaintain flexibility to respond to urgent operational issues and changing business priorities.\nQualifications and Experience\nActive OPOTA & FAB license and have a semi-automatic weapon.\nMust be able to pass an FBI/BCI background check.\nMinimum of 3-5 years of security operations, field supervision, or security management experience.\nDemonstrated experience supervising personnel and coordinating daily operations in a multi-site environment.\nExperience managing staffing, scheduling, attendance, and service coverage in a fast-paced operational setting.\nStrong leadership, decision-making, conflict-resolution, and employee accountability skills.\nExcellent organizational, communication, documentation, and problem-solving abilities.\nAbility to manage competing priorities while maintaining consistent service delivery and operational standards.\nWorking knowledge of security policies, post orders, incident reporting, employee performance management, and compliance procedures.\nProficiency with scheduling systems, reporting tools, email, and standard business software.\nValid driver's license and ability to travel between assigned locations.\nAbility to work a flexible schedule and respond to operational issues outside standard business hours when necessary.\nPreferred Qualifications\nExperience supporting retail security operations, particularly in large, multi-location retail environments.\nExperience supporting major enterprise clients, grocery retailers, distribution operations, or other high-volume customer-facing environments.\nKnowledge of Ohio security licensing requirements and applicable regulatory standards.\nExperience leading and managing geographically dispersed teams.\nExperience with workforce planning, employee retention, operational inspections, and performance improvement initiatives.\nPerformance Expectations\nThe Operations Manager is expected to maintain consistent security coverage, develop effective agents, ensure personnel and equipment readiness, and uphold all client and company standards across assigned client retail locations.\nSuccess in this role will be measured by staffing reliability, supervisory effectiveness, compliance performance, quality of documentation, responsiveness to operational issues, employee accountability, and the overall consistency and professionalism of security services delivered to our client.\nPosition Requirements\nThis position requires regular regional travel, strong field leadership, and the ability to manage multiple locations and competing operational priorities. The Operations Manager must demonstrate sound judgment, professional conduct, and a commitment to maintaining reliable, high-quality security services across the client’s retail account.\nFlexible schedule & travel based on needs of the business.","description_format":"text","description_chars":9746,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Security & Surveillance Robotics"],"lifecycle":[{"event":"open","at":"2026-10-22T18:01:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2 · green card filings: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":2,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":0.9,"age_days":19,"expected_fill_days":29,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/knightscope-operations-manager-columbus-oh-retail-security","json_url":"https://alion.io/job/knightscope-operations-manager-columbus-oh-retail-security.json","meta":{"generated_at":"2026-11-11T07:12:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176402},"rest":"https://alion.io/mcp/rest/get_company?id=176402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fknightscope-operations-manager-columbus-oh-retail-security"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fknightscope-operations-manager-columbus-oh-retail-security"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fknightscope-operations-manager-columbus-oh-retail-security"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/knightscope-operations-manager-columbus-oh-retail-security\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fknightscope-operations-manager-columbus-oh-retail-security"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3103057}},{"tool":"search_jobs","arguments":{"company":"knightscope.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3103057},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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