{"id":2961444,"url":"https://alion.io/job/knitwell-group-manager-knowledge-communication-contact-center","title":"Manager Knowledge & Communication (Contact Center)","company":{"id":4415,"name":"KnitWell Group","domain":"knitwellgroup.com","url":"https://alion.io/company/knitwellgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-20T23:00:19Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T07:24:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About us\nKnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.About the role\nThe Manager of Knowledge & Communication leads a team of knowledge management and communication team members to provide support across the Contact Center Shared Service supporting the KnitWell Group of brand retailers (E.g., Ann Taylor, Chico’s, Haven Well Within, Talbots, Lane Bryant, Cacique, LOFT, SOMA, and White House Black Market). The ideal candidate would have a genuine passion for team members and customer experience. This role is responsible for developing and delivering against a knowledge management & communication strategy that supports our internal and external (BPO Partner) team members and leaders in their development and service delivery to our customers. The Manager of Knowledge & Communication leader plays a critical role and partnership with the HR, Staffing, Analytics & Technology, and Hiring partners.\nThe impact you can have\nDeveloping and implementing knowledge management policies and procedures to govern the creation, validation, and updating of knowledge assets\nBuild, manage, and set the direction of the Knowledge Management (KM) Framework and knowledge management & communication team members.\nCreate, capture, organize, and assess knowledge & communication assets for enterprise use.\nCoordinate with cross-functional organizations to align KM strategy with contact center organizational learning strategies.\nDevelop a robust roadmap strategy for implementing knowledge management & communication programs that build upon industry best practices and leverages tooling and process advancements.\nPromote the use of knowledge management tooling and processes to facilitate sharing of knowledge.\nBuild and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.\nSupport the development and implementation of training on KM processes and tooling.\nAssist with resource planning as applicable to strengthen and expand KM initiatives.\nEvaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales.\nBe the thought leader on KM Framework implementation within site operations and share learnings and best practices broadly within the Contact Center Shared Service organization.\nBring relevant industry insights to incorporate into the KM Framework.\nDesign and develop incentive mechanisms to acknowledge and highlight active participants.\nCreate and review KPIs for adoption, usage of premier (high value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.\nUnderstand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value.\nYou’ll bring to the role\nBachelor’s degree in business management or equivalent 4+ years’ experience in implementing or leading KM strategies preferred.\nExperience in building KM programs within a large organization.\nProven experience in leading teams to deliver impact.\nManaging a team that implemented a knowledge management framework.\nPossess strong intellectual curiosity and is detail oriented.\nProven track record of outside the box thinking, with strong analytical skills to solve problems.\nThrive in a fast-paced environment with the ability to manage several priorities.\nPossess a collaborative approach while being self-motivated and working independently.\nProficient PC Skills: Microsoft products (E.g., Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive)\nBenefits\nYou will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.\nSupport for your individual development plus opportunities for career mobility within our family of brands. \nA culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.* \nMedical, dental, vision insurance & 401(K)* \nEmployee Assistance Program (EAP)\nTime off - paid time off & holidays*\n*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role. \nThis position works in a hybrid model, with 2 days per week worked in theEtna, OH location and 3 days per week worked remotely.\nLocation:\nCorporate ascena - RemotePosition Type:\nRegular/Full timeEqual Employment Opportunity\nThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact . The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.","description_format":"text","description_chars":6215,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Lingerie, Underwear & Swimwear"],"lifecycle":[{"event":"open","at":"2026-10-20T23:00:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":42,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/knitwell-group-manager-knowledge-communication-contact-center","json_url":"https://alion.io/job/knitwell-group-manager-knowledge-communication-contact-center.json","meta":{"generated_at":"2026-10-28T19:07:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4415},"rest":"https://alion.io/mcp/rest/get_company?id=4415"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fknitwell-group-manager-knowledge-communication-contact-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fknitwell-group-manager-knowledge-communication-contact-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fknitwell-group-manager-knowledge-communication-contact-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/knitwell-group-manager-knowledge-communication-contact-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fknitwell-group-manager-knowledge-communication-contact-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2961444}},{"tool":"search_jobs","arguments":{"company":"knitwellgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2961444},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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