{"id":1162108,"url":"https://alion.io/job/knix-it-support-specialist","title":"IT Support Specialist","company":{"id":720290,"name":"Knix","domain":"knix.com","url":"https://alion.io/company/knix-2","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T21:00:53Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T21:58:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About You\n3+ years of experience in IT support, IT coordination, or a similar technical role\n\nStrong technical background in IT systems, networks, and software\n\nExperienced with both macOS and Windows environments\n\nProactive problem-solver who enjoys troubleshooting and supporting others\n\nComfortable working independently and collaboratively in a fast-paced environment\n\nClear communicator, able to explain technical issues to non-technical staff\n\nOrganized, detail-oriented, and passionate about staying current with emerging technologies\n\nResponsibilities\nServe as the first point of contact for technical support, resolving hardware, software, and network issues for HQ employees, both remotely and in person\n\nMaintain an up-to-date inventory of IT hardware and software, and document IT systems, network configurations, and support procedures\n\nCreate, manage, and disable user accounts while ensuring appropriate access controls\n\nMonitor and troubleshoot network performance, perform routine maintenance, and assist with installing and configuring hardware and software\n\nEducate employees on IT security policies and provide training on new systems and tools\n\nParticipate in IT projects, support testing and deployment of new solutions, and assist in developing IT policies and disaster recover\n\nMaintain robust and reliable connectivity across our 23 retail locations by utilizing a strong foundational knowledge of network protocols to troubleshoot local outages and assist with physical hardware deployments.\n\nTroubleshoot complex corporate office connectivity issues and actively participate in scheduled network hardware and routing upgrades to guarantee maximum uptime and peak performance for headquarters.\n\nPartner with cross-functional business departments to evaluate new software acquisitions, ensuring all third-party platforms align with company security policies and industry best practices.\n\nContinuously monitor the HQ network and system environments to identify vulnerabilities, recommending and implementing security improvements to protect sensitive company information from external threats.\n\nQualifications\n3+ years of experience as an IT Coordinator, IT Specialist, or similar role\n\nPost-secondary education in IT, computer science, or a related field preferred; certifications (Microsoft, Apple, Google, CompTIA) are a plus\n\nExperience with Shopify is highly desirable\n\nFamiliarity with AV systems, including microphones, speakers, projectors, and conferencing tools\n\nStrong problem-solving skills and ability to manage multiple tasks efficiently","description_format":"text","description_chars":2575,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","E-commerce Platforms","Apparel & Fashion"],"lifecycle":[{"event":"open","at":"2026-09-24T00:19:01Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:2","urgency","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/knix-it-support-specialist","json_url":"https://alion.io/job/knix-it-support-specialist.json","meta":{"generated_at":"2026-09-24T23:51:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1975,"day_limit":5000,"remaining_today":3025,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}