Sales Associate (Mission)

What's in it for you (Benefits & Perks)

• Competitive Pay - Highly competitive compensation plus monthly bonus!
• Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program
• Health - Access to a mental health & wellness platform that offers therapy and coaching sessions
• Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Career Advancement - Knix keeps growing and we love to promote from within!

About You

• You’re a Knix Ambassador - inspired by our mission, and driven to translate that passion into measurable brand growth.
• You’re energized by a fast-paced and sales-driven environment, adapt quickly to change, and consistently strive to meet and exceed sales goals.
• You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it-whether that’s connecting with a client or optimizing a display to drive UPT.
• You know how to read customer cues and tailor each interaction to create a welcoming, memorable experience.
• You understand the vulnerability of fitting rooms and naturally make others feel comfortable, confident, and supported.
• You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success.
• You’re a team player who strives to keep the floor positive, productive, and customer-focused.
• You’re comfortable handling difficult customer interactions and objections.

The Opportunity

• Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers.
• Actively listen to customers' unique needs and guide them to the right Knix products, ensuring they leave confident and with the perfect fit.
• Comfortable working in a sales-driven environment. Adopt a 'lean in” mindset toward sales targets. You understand that every KPI (AOV, CVR, UPT) is a direct reflection of how well we are serving our community.
• Stay knowledgeable on our growing product assortment and current promotions to confidently support customer decisions.
• Maintain high energy and engagement on the floor, contributing to a positive in-store experience regardless of traffic levels.
• Support visual standards, organization, and general operational needs to keep the store customer-ready.
• Escalate any issues or opportunities as required to the Manager on Duty.

Qualifications

• Previous experience in customer service or retail is considered an asset, but above all else, you’re great with people and are passionate about delivering exceptional customer experiences.
• You love being part of a team and are a great collaborator.
• Ability to stay flexible, take initiative, and handle multiple customer interactions with care and attention.
• Experience in a sales-driven environment, working with KPIs and sales targets is considered an asset.

Eligibility Requirements

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Available to work a flexible schedule to meet the needs of the business, including holiday, evening, and weekend shifts.

Compensation

• $19.70 CAD per hour