{"id":4191446,"url":"https://alion.io/job/knock-lending-manager-front-end-remote","title":"Lending Manager (Front End) - Remote","company":{"id":58644,"name":"Knock","domain":"knock.com","url":"https://alion.io/company/knock","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-30T16:24:01Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-12T19:25:36Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years.\nWe bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. \nFounded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. \nJoin our growing team and help shape the future of homebuying! To learn more, visit Knock.com\nLending Manager (Front End)\nAbout the role\nKnock is looking for an experienced mortgage leader to manage and grow our team of fully remote Loan Assistants. This is a 100% remote role, and you’ll lead a team distributed across the country. You enjoy building teams, finding efficiencies, and using technology to improve how work gets done. You’re approachable, open-minded, and adaptable. You know the work well enough to coach it and you’re willing to jump in and help. In this role you’ll own the Loan Assistant and post-closing pipelines, develop your team, and work with the Director of Lending Operations to make our processes better.\nWhat you’ll do:\nLead and develop the team\nManage, lead, and scale the remote Loan Assistant team.\nShare weekly, monthly, quarterly, and annual team and company goals, and make sure the team meets and exceeds expectations.Hold team members accountable for their performance.\nBuild camaraderie and teamwork in a virtual environment through team meetings and regular 1:1 check-ins.\nRun virtual training for new Loan Assistants and serve as the team’s go-to for escalations, questions, and exceptions.\nMentor people inside and outside your team, and keep learning yourself.\nDocument conversations in our HRIS and build a sense of ownership across the team.\nOwn the pipeline\nManage the bridge loan pipeline from setup through initial disclosure and submission, and through post-closing\nCoach the team and give feedback along the way\nBalance workloads across the team to meet company SLAs\nManage post-closing\nWork loans that have findings with the team member responsible and get them resolved\nWork closely with Sales, Underwriting, and Closing to give everyone timely, accurate service\nCompile team scorecard data each quarter to track KPIs and quality\nImprove how we work\nHelp the Director of Lending Operations find gaps in process and policy across the Loan Assistant and post-closing functions\nWrite or update procedures for review, training, and rollout, then follow up to make sure the changes stick\nSet best practices and change the workflow when needed so the team runs efficiently and meets company KPIs\nTake on ad hoc projects and step in wherever your team needs support\nWhat you’ll bring\nAt least 10 years of relevant mortgage experience, including 5 or more years directly managing a fully remote team\nExperience managing mortgage loan processing and/or post-closing teams\nA track record of coaching teams and helping them succeed\nWorking knowledge of federal, state, and local mortgage regulatory compliance\nStrong written and virtual communication skills\nYou keep a distributed team aligned, engaged, and accountable using tools like Slack and video meetings\nA strong focus on customer service. You go above and beyond to “wow” the people you serve\nClose attention to detail. You check your work carefully and catch the small things, so your work is consistently accurate\nA commitment to diverse, equitable, and inclusive practices that support Knock’s values of making an impact, learning, putting people first, being open, and being courageous\nHigh school diploma or equivalent experience\nPhysical Requirements:\nSet up and constantly operate a computer\nCommunicate and exchange accurate information to others via telephone or internet video applications\nThe candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.\nOur Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants.\nThe salary range estimate for this position is: $90,000 - $100,000 + company incentive plan (bonus) USD.\nThis job opening expires December 31, 2026.\nOffer & Employment Terms\nThe actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.\nWhy Knock\nPurpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families.\nRemote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach.\nInnovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.\nCommitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.\nEnjoying Life & Making an Impact\nSince our founding in 2015, Knock has and continues to offer a 100% remote work culture\n Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment\nFlexible Paid Time Off for full time employees\nPaid parental leave for all full time employees:\n - 12 weeks paid parental leave for the birthing parent\n - 6 weeks paid parental leave for the non-birthing parent\nOne thousand annually for professional development\nLife, AD&D and Disability insurance for full time employees\n401K (noncontributory by Knock) for all employees\n$75 monthly allowance for health & wellness\nUp to $400 monthly for a co-working space for eligible employees\n$100 monthly allowance for home internet, mobile phone or other communication devices\n$2,500 referral bonus for eligible employees\nEqual Opportunity Employer\nKnock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.\nInternal Applicants\nIf you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.\nRemote Culture & Company Mission\nWe are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.\nKnock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.\nRecruiter Policy\nPlease no recruitment firm or agency inquiries - you will not receive a reply from us.\nApplication Tip\nPDF is our preferred format for resumes and any other attachments. 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