{"id":3023547,"url":"https://alion.io/job/knorr-bremse-supervisor-technical-support","title":"SUPERVISOR, TECHNICAL SUPPORT","company":{"id":1814223,"name":"Knorr-Bremse","domain":"knorr-bremse.com","url":"https://alion.io/company/knorr-bremse-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T18:27:21Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T06:47:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"SUPERVISOR, TECHNICAL SUPPORT\nLOCATION: Acuna / Coahuila (MX-COA), Mexico | BRAND: Bendix | REQUISITION ID: 11829 |JOB GRADE: 14\n|ON-SITE/REMOTE: On-site\nWant to help shape tomorrow? At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers\nJOB DESCRIPTION:\nPosition Summary:\nIn this role the recruit will act as the aftermarket Technical Support Supervisor where they will advise and support the overall Tech Team in addition to fielding live calls. They will act as a team lead and mentor, reporting to the Technical Solutions Supervisor. This person is a recognized expert in all fields of Bendix aftermarket products and safety systems. The candidate must have strong interpersonal and self-management skills. Mature engineering knowledge is also required. They will also be able to provide high level product training internally. This role may lead continuous improvement projects as well as assist with document reviews.\nEssential Functions:\nEnsure that the team is managed and adheres to company policies and guidelines and is trained in all aspects of the job. Supports continuous development as needed.\nPerforms the full scale of essential functions of a Technical Support Representative at all levels, which includes but not limited to:\nCapable of managing greater than 30 calls per day on consistent basis as well as monitor and coach team members.\nCapable of providing new hire training classes for Bendix employees.\nExpert in navigating through existing product documentation, service data sheets, CVS-PLM, B2Bendix.Com.\nProvides definitive brake system advice to customers as well as team members.\nProvides consultation in documentation gaps found through daily routine use. I.e., Missing diagnostic fault codes or troubleshooting steps.\nLead communications between OE level Tech Support Team and AM Tech Support Team.\nBuilding knowledge to understand OE Level systems.\nRuns database reports as well as phone system reports in order to monitor key performance indicators for the team.\nLeads employee training on Bendix products and mentor’s other tech team support team members.\nIn a customer resolution process, acts in a top tier knowledge base level in the escalation module for solving issues/problems and providing support.\nMust be able to work Holidays and outside the normal work timeframe in order to services the customer in a 24/7 operations.\nKnowledge:\nKnowledgeable on all Bendix products, safety systems, including. Functionality features and the application of such products.\nMust understand and be able to provide technical direction to customers in specifying alternative solutions (reconfigurations, product upgrades, alternate repairs, etc.) with OE Tech support or Engineering assistance.\nKnowledge of a call ticketing system a must.\nExpert understanding of how to read and interpret product literature.\nKnow-how of database management and report creation including phone system reporting for KPIs.\nExperience:\n10+ years technical years technical support specialist experience.\nPervious people leadership experience a plus.\nExperience as a customer service representative a plus.\nSkills:\nAbility to manage and provide direction to others in a leadership capacity. Includes dealing with performance issues and concerns in a swift and compliant manner.\nAbility to establish a professional, credible, and trusting relationship with the customer. Takes pride in ensuring positive overall customer experience.\nStrong interpersonal, written, and oral communication skills.\nActive listener who strives for resolutions and drives actions and tasks to completion.\nMust demonstrate ability to influence and persuade to inspire action for both the customer and internal organizational team.\nInitiative-taker who is action oriented, highly motivated, and possesses a strong sense of urgency. Capable of performing in a customer-focused, team-based matrix organization is essential.\nPossesses analytical skills and is capable of utilizing the appropriate tools (i.e., excel, system reports, etc.)\nAbility to understand and navigate governance, administration, and culture in the internal and external environment, while demonstrating commitment to the organization and its customers.\nAbility to work through constraints which could be out of your control. Must manage stress quickly while remaining calm with a strong ability to control emotions and behaviors.\nAn individual who is able collaborate and puts team success before individual contributions; but can work independently and get the job done with direction or minimal direction.\nMicrosoft Office applications, Word, PowerPoint, Excel, and analysis skills\nFluent in English; Bi-lingual a plus.\nEducation:\nTechnical school certificate or technical associate degree.\nPosition Requirements:\nThe demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nSkills:\nAbility to manage and provide direction to others in a leadership capacity. Includes dealing with performance issues and concerns in a swift and compliant manner.\nAbility to establish a professional, credible, and trusting relationship with the customer. Takes pride in ensuring positive overall customer experience.\nStrong interpersonal, written, and oral communication skills.\nActive listener who strives for resolutions and drives actions and tasks to completion.\nMust demonstrate ability to influence and persuade to inspire action for both the customer and internal organizational team.\nInitiative-taker who is action oriented, highly motivated, and possesses a strong sense of urgency. Capable of performing in a customer-focused, team-based matrix organization is essential.\nPossesses analytical skills and is capable of utilizing the appropriate tools (i.e., excel, system reports, etc.)\nAbility to understand and navigate governance, administration, and culture in the internal and external environment, while demonstrating commitment to the organization and its customers.\nAbility to work through constraints which could be out of your control. Must manage stress quickly while remaining calm with a strong ability to control emotions and behaviors.\nAn individual who is able collaborate and puts team success before individual contributions; but can work independently and get the job done with direction or minimal direction.\nMicrosoft Office applications, Word, PowerPoint, Excel, and analysis skills\nFluent in English; Bi-lingual a plus.\nEducation:\nTechnical school certificate or technical associate degree.\nPosition Requirements:\nThe demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhat does Bendix have to offer you?\n- Work-life balance that includes Paid Vacation & Holiday Paid Time Off\n- Vacation Premium\n- Major medical expenses\n- Christmas Bonus\n- Life insurance\n- Educational assistance program\n- Wellness program\n- Saving Fund\n- Pantry Vouchers\n- Personal Days Paid\n- Permits paid for: Marriage or Death of a direct relative\n- Attendance Bonuses\n- Cafeteria Subsidy\n- Subsidy for prescription glasses\n- Medical service in plant\n- Recognition Programs\n- Gym","description_format":"text","description_chars":7974,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Cafeteria","Life insurance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-21T18:27:21Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.826,"p_room":1,"age_days":5,"expected_fill_days":17,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/knorr-bremse-supervisor-technical-support","json_url":"https://alion.io/job/knorr-bremse-supervisor-technical-support.json","meta":{"generated_at":"2026-10-27T10:48:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12614,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1814223},"rest":"https://alion.io/mcp/rest/get_company?id=1814223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fknorr-bremse-supervisor-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fknorr-bremse-supervisor-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fknorr-bremse-supervisor-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/knorr-bremse-supervisor-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fknorr-bremse-supervisor-technical-support"}]}