{"id":2058188,"url":"https://alion.io/job/knotch-sr-account-director","title":"Sr. Account Director","company":{"id":683289,"name":"Knotch","domain":"knotch.com","url":"https://alion.io/company/knotch-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":200000,"max":400000,"currency":"USD","period":"year","gross":null,"usd_annual":400000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-07T22:16:53Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T16:55:20Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Knotch\nKnotch is redefining the future of websites in the age of AI.\nThe way people discover, engage with, and consume content is fundamentally changing. Customers now find information and make decisions through AI, increasingly with an agent acting on their behalf. Most brand digital presences were never built for this journey. Knotch is the AI-native infrastructure that closes that gap, giving brands the ability to meet every customer, and every agent, with the right experience at the right moment, and to adapt as fast as AI and consumer behavior keep changing.\nOur platform combines content intelligence, measurement, and agentic AI to show enterprises what content works, continuously optimize their sites, and deliver measurable business outcomes. At the center is ACE (Agentic Content Engine), which moves brands beyond static websites toward intelligent, adaptive ones that keep improving.\nWe work with some of the world’s most recognizable companies. Our culture is fast-paced, entrepreneurial, and highly adaptable. We move quickly, test ideas, and evolve with our customers. We’re looking for exceptional people who want to help shape how leading brands show up in an AI world.\nAbout the Role\nKnotch is seeking an experienced, strategic Senior Account Director to lead and grow a small portfolio of our largest and most important enterprise customers, including Fortune 500 organizations.\nYou will focus deeply on a handful of highly strategic relationships, developing executive partnerships, driving transformational initiatives, and identifying opportunities to significantly expand Knotch's footprint\nYou will also serve as the leader of a dedicated cross-functional account pod, bringing together professionals across strategy, client operations, analytics, and consulting. You will be responsible for setting direction, managing team performance, aligning priorities, and ensuring your pod delivers exceptional outcomes for customers.\nSuccess requires equal parts commercial leadership, strategic thinking, and people leadership. You must be equally comfortable navigating the C-suite of a Fortune 500 company, identifying multimillion-dollar growth opportunities, and coaching a team to deliver results.\nMost importantly, we're looking for someone who wants to own the success of a few major customers rather than simply manage a book of business.\nResponsibilities\nEnterprise Client Leadership & Strategy\nOwn executive relationships across a concentrated portfolio of Fortune 500 and other large enterprise accounts.\nBuild trusted partnerships with senior marketing, digital, content, and technology leaders, including C-suite executives.\nDevelop and execute strategic Account Plans connecting customers' business priorities to Knotch's solutions, measurable outcomes, and long-term growth opportunities.\nLead executive-level conversations about digital transformation, AI, content strategy, and business performance.\nPosition Knotch as a strategic partner helping customers evolve their websites and digital experiences for an AI-driven future.\nNavigate complex enterprise organizations, expanding relationships across business units, functions, and geographies.\nPod Leadership & Team Management\nLead a cross-functional account pod, establishing clear priorities, accountability, and a shared commitment to customer outcomes.\nProvide direct people leadership, coaching, performance management, and professional development for assigned pod team members.\nEmpower team members to take ownership, solve problems proactively, and operate with greater autonomy.\nEstablish a culture of high performance, collaboration, continuous improvement, and customer accountability.\nEnsure the pod operates as one coordinated team, with clearly defined responsibilities and alignment around customer priorities.\nBalance strategic initiatives, customer commitments, and team capacity to focus resources on the highest-impact opportunities.\nCommercial Ownership & Growth\nOwn the commercial success of each account, including renewals, expansion, pricing strategy, and long-term partnership value.\nIdentify and develop significant growth opportunities through additional business units, brands, domains, products, and strategic initiatives.\nLead the introduction and expansion of Knotch's AI-powered solutions, particularly ACE, within existing enterprise relationships.\nBuild compelling business cases that connect Knotch's solutions to measurable customer value and ROI.\nLead complex commercial negotiations and develop multiyear partnerships.\nMaintain disciplined forecasting of renewals, expansions, pipeline, and account risk.\nTake accountability for retention, growth, and long-term customer value across the portfolio.\nCustomer Outcomes & Execution\nOwn overall customer success, ensuring the pod delivers against the business outcomes and strategic priorities defined in each Account Plan.\nTranslate executive priorities into clear objectives, initiatives, and measurable success criteria for the pod.\nDrive a shift from reporting insights to delivering actionable recommendations and measurable improvements in customer performance.\nEnsure teams proactively identify opportunities, address obstacles, and bring innovative ideas to customers.\nMaintain executive visibility into progress, value delivered, risks, and future opportunities.\nChampion new ways of working that leverage AI, automation, and Knotch's evolving capabilities to improve customer outcomes and team effectiveness.\nQualifications\n8+ years of enterprise account leadership experience, with a proven track record managing and growing complex, high-value customer relationships.\nDemonstrated success managing a concentrated portfolio of Fortune 500 or similarly large enterprise accounts, ideally including multimillion-dollar relationships.\nProven commercial ownership, including renewals, expansion, executive negotiations, and revenue growth.\nExperience leading and developing teams, with the ability to establish accountability, coach individuals, and drive performance across multiple disciplines.\nExceptional executive presence and experience building trusted relationships with SVP and C-suite stakeholders.\nStrong business acumen and ability to connect marketing, digital experiences, content performance, and AI investments to measurable business outcomes.\nExperience navigating complex enterprise environments involving multiple stakeholders, business units, and competing priorities.\nA strategic, entrepreneurial mindset with the ability to identify opportunities and translate them into executable plans.\nCuriosity and enthusiasm for AI and its impact on marketing, content, customer experience, and enterprise technology.\nProficiency with AI-powered tools to accelerate planning, analysis, productivity, and customer engagement.\nExcellent communication and presentation skills, both virtually and in person.\nA bias toward action, strong ownership mentality, and willingness to challenge traditional ways of working.\nWillingness to travel for key customer meetings and executive engagements.\nPreferred Experience\nExperience in both enterprise SaaS and marketing agencies or consulting organizations.\nBackground in MarTech, digital experience platforms, content technology, analytics, or enterprise AI solutions.\nExperience leading cross-functional customer teams responsible for both commercial growth and delivery outcomes.\nHistory of expanding major enterprise accounts through transformative, multiyear initiatives.\nHow to be Successful\nCustomers see you as a strategic partner, not a vendor or traditional account manager, and involve Knotch in important digital and AI initiatives.\nYour pod operates as a high-performing team, with clear accountability, strong leadership, and individuals who are empowered to deliver exceptional work.\nYour accounts grow meaningfully, through strong retention, deeper adoption, successful renewals, and significant expansion opportunities.\nYour customers achieve measurable business results, with clear evidence of the value Knotch delivers.\nYour team consistently moves from insights to outcomes, proactively driving customer progress rather than simply reporting on performance.\nYou build deep, durable executive relationships, creating partnerships that can grow substantially over multiple years.\nOur Benefits and Perks\nThe expected salary range for US-based applicants is $200,000-$400,000 OTE (base plus variable) USD. Final OTE to be based on experience and variable is uncapped.\nKnotch is a fully remote company. Candidates may work from anywhere in the U.S. or Canada, Eastern time zone preferred. Some of our other great benefits include:\nComprehensive medical, dental, and vision insurance eligibility\n401(k) plan\nUnlimited PTO\n10+ company-paid holidays\nMonthly wellness stipend\nA daily company-wide break, and more!\nEqual Opportunity Employer\nKnotch is a US-based equal opportunity employer. We strive to provide equal opportunities in all of our processes, including our hiring and employee experience. We pride ourselves on our three values: transparency, relentlessness, and inclusiveness.\nWe commit to daily work towards leading with empathy, reducing bias through periodic training, and engaging with and uplifting communities of marginalized groups. We condemn all forms of racism and discrimination on the basis of race, religion, ethnicity, nationality, gender identity, sexual orientation, age, marital status, pregnancy or parenthood status, veteran status, disability status, or any other identifier. We encourage all employees, clients, investors, candidates, vendors, and friends of Knotch to deliver honest feedback directly or anonymously so that we may always seek to improve as an organization dedicated to diversity, equity, inclusion, and belonging.","description_format":"text","description_chars":9815,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Professional development","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-08T00:43:43Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":1,"age_days":9,"expected_fill_days":39,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":400000,"is_top_pay":true},"html_url":"https://alion.io/job/knotch-sr-account-director","json_url":"https://alion.io/job/knotch-sr-account-director.json","meta":{"generated_at":"2026-10-18T19:51:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23970,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":683289},"rest":"https://alion.io/mcp/rest/get_company?id=683289"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fknotch-sr-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fknotch-sr-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fknotch-sr-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/knotch-sr-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fknotch-sr-account-director"}]}