{"id":3014971,"url":"https://alion.io/job/knowbe4-ai-customer-success-intern","title":"AI Customer Success Intern","company":{"id":4239,"name":"KnowBe4","domain":"knowbe4.com","url":"https://alion.io/company/knowbe4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":19,"ghost_share":0,"stale_share":0.211,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clearwater, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Gmail","optional":false},{"name":"Google Docs","optional":false},{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"Python","optional":false},{"name":"Salesforce","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Claude","optional":true},{"name":"LLM","optional":true},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-10-21T15:47:44Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T22:41:04Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":7},"description":"KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\n\nThis position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week.\nDates of Program: January 25th, 2027 - April 16th, 2027 (12 weeks)\nApplication Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.\nAttention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.\nInternship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships. \nThe AI Customer Success Intern is a 3-month internship that combines domain knowledge and AI integrations. The intern supports the Customer Management team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. The role combines learning how customer success works with building, testing, and maintaining AI workflows that make that work faster and more accurate.\nYou’ll work alongside Customer Management leads, Customer Success Managers (CSMs), and the GTM Engineer (Customer Success) to build AI workflows like Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding reporting, and to support rollout to the team.\nKey Responsibilities:\nLearn to build and support AI workflows for Customer Management, including Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards. Prototype prompts, skills, and small scripts, and keep them running after launch.\nAssist and test AI outputs before CSMs rely on them. Build test sets from real accounts, check outputs against source data in Salesforce, ChurnZero, and Snowflake, log errors, and fix them.\nTranslate customer success knowledge into AI requirements. Work with CSMs and Customer Management leads to define what a good output looks like for adoption, health, and engagement, then turn it into prompts or logic.\nLeverage KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends. Keep internal trackers and dashboards current, and escalate risks or blockers to the assigned CSM.\nDocument best practices and AI assets. Maintain runbooks, prompt versions, data definitions, and templates. Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows.\nMinimum Qualifications:\nCurrently pursuing or recently completed a diploma/degree in Computer Science, Data Analytics, Business, Information Systems, or a related field\nHands-on use of an AI assistant for real work, and interest in prompt design\nBasic SQL or Python\nComfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)\nFamiliarity with email and collaboration tools (Gmail, Google Workspace)\nIT experience/exposure is a plus\nStrong verbal and written communications\nOrganized, detail-oriented, and able to manage multiple tasks with guidance\nCurious, coachable, and comfortable working in a team environment\nAble to explain AI outputs and their limits to non-technical stakeholders\nComfortable checking AI outputs against source data\nPreferred Qualifications:\nInterest in AI, SaaS, or customer-facing roles\nExposure to CRM tools (e.g., Salesforce) and customer success platforms (e.g., ChurnZero)\nExperience building with an LLM API, Claude, or a no-code automation tool\nExposure to MCP connectors or API integrations\nExperience on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)\nOur Fantastic Benefits\nWe offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.\nNote: An applicant assessment and background check may be part of your hiring procedure.\nIndividuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\nNo recruitment agencies, please.","description_format":"text","description_chars":5995,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Certification reimbursement","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Information Security","Security Compliance","Email Security"],"lifecycle":[{"event":"open","at":"2026-10-21T16:23:26Z"},{"event":"close","at":"2026-10-24T01:41:03Z"},{"event":"reopen","at":"2026-10-28T22:56:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 1","filings_12m":8,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":111944,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":79,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/knowbe4-ai-customer-success-intern","json_url":"https://alion.io/job/knowbe4-ai-customer-success-intern.json","meta":{"generated_at":"2026-10-31T02:39:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3712,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4239},"rest":"https://alion.io/mcp/rest/get_company?id=4239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fknowbe4-ai-customer-success-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fknowbe4-ai-customer-success-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fknowbe4-ai-customer-success-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/knowbe4-ai-customer-success-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fknowbe4-ai-customer-success-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3014971}},{"tool":"search_jobs","arguments":{"company":"knowbe4.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3014971},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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