{"id":1961828,"url":"https://alion.io/job/knowbe4-core-support-intern-hybrid","title":"Core Support Intern (Hybrid)","company":{"id":4239,"name":"KnowBe4","domain":"knowbe4.com","url":"https://alion.io/company/knowbe4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":36,"ghost_share":0,"stale_share":0.389,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clearwater, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":258},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Defense in Depth","optional":true}],"status":"live","first_seen_at":"2026-10-06T14:12:03Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-08T00:06:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\n\nThis position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Tuesday - Thursday).\n\nDates of Program: January 25th, 2026 - April 16th, 2026 (12 weeks)\nApplication Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few weeks. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.\nAttention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.\nInternship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships. \nThe Opportunity\nJoin our Technical Support team as a hands-on learner who helps customers succeed with our security awareness platform. As a Technical Support Intern, you'll be the problem-solver who turns customer questions into resolved issues-working directly with users to troubleshoot technical challenges, configure products to fit their environments, and ensure they get the most value from our platform. You'll gain real-world experience managing support tickets, conducting technical walkthroughs, investigating product issues, and collaborating across teams to deliver solutions that work. The successful candidate is naturally curious about cybersecurity, thrives on helping others solve problems, and takes genuine pride in being the technical resource who makes customers successful while building valuable career skills.\nWhat You'll Do\nCustomer Support: Respond to incoming calls and tickets from customers experiencing product-related issues, applying troubleshooting skills to diagnose problems, provide clear solutions, and ensure timely resolution of technical questions.\nTechnical Investigation: Research and document technical issues by identifying root causes and working with internal teams to resolve complex scenarios that impact customer experience.\nProduct Implementation: Assist customers with configuring and implementing KnowBe4 products to meet their specific business needs and technical environments, ensuring smooth setup and optimal platform performance.\nQueue Management: Monitor and manage the technical support ticketing queue, prioritizing requests appropriately, maintaining clear documentation, and ensuring nothing falls through the cracks while meeting resolution time targets.\nCustomer Education: Conduct technical walkthroughs and webinars that help customers understand product features, demonstrate best practices for security awareness programs, and answer questions that build their confidence using the platform.\nCross-Team Collaboration: Work closely with Customer Success Managers and Product teams to escalate issues when needed, share customer feedback that drives product improvements, and gather information required to fully resolve technical requests.\nContinuous Learning: Complete comprehensive technical support training focused on KnowBe4 platforms, security awareness concepts, social engineering threats, and how to implement effective security programs across diverse business environments.\nTraining:\nOne month of technical support training at the beginning of the internship. Core Support tech training will focus on overall use of the KnowBe4 platforms and understanding how to implement a security awareness program in any business environment.\nWhat You'll Bring\nYou're the kind of student who enjoys solving technical puzzles, stays organized when managing multiple priorities, and genuinely likes being the person who helps others understand complex technology.\nCurrently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program -you're building technical knowledge and looking for hands-on experience applying what you're learning.\nStrong communication skills with the ability to explain technical concepts clearly to non-technical users-you write professional emails, speak confidently on customer calls, and know how to adjust your approach based on who you're helping.\nNatural troubleshooting mindset -you're comfortable investigating problems methodically, researching solutions independently, and applying logical thinking to diagnose issues you haven't seen before.\nExcellent organization and time management -you can manage multiple support tickets simultaneously, follow through on commitments, and work effectively with minimal supervision once trained.\nCollaborative team player with strong interpersonal skills-you work well with diverse teammates, ask for help when needed, and contribute positively to team success.\nAccountability and professionalism -you demonstrate integrity in customer interactions, take ownership of tickets assigned to you, and show respect for both customers and colleagues.\nBonus points if you have:\nCoursework or certifications in network administration, networking fundamentals, or system administration\nBasic understanding of security concepts, phishing, or social engineering tactics\nFamiliarity with ticketing systems or customer support tools\nExperience with virtual environments, troubleshooting, or technical configuration\nInterest in pursuing a career in technical support or cybersecurity\nWhy You'll Love It Here\nReal-World Experience: Build practical technical support skills that employers value; you'll work on actual customer issues, use professional support tools, and develop troubleshooting abilities that translate directly to your career.\nHands-On Technical Learning: Gain experience replicating real-world technical issues in virtual environments, giving you safe space to investigate problems, test solutions, and build confidence solving complex technical scenarios.\nCybersecurity Expertise: Develop an understanding of defense-in-depth and other security concepts with hands-on experience-deepening your knowledge of social engineering threats, security awareness strategies, and how organizations protect against cyberattacks.\nMentorship & Growth: Work alongside experienced Technical Support professionals who invest in your development, answer your questions, and help you build both technical and professional skills in a supportive team environment.\nCareer Foundation: Gain experience that opens doors - many of our full-time Technical Support team members and other roles across the company started as interns who proved their value and grew with us.\nOur Fantastic Benefits\nWe offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.\nNote: An applicant assessment and background check may be part of your hiring procedure.\nIndividuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\nNo recruitment agencies, please.","description_format":"text","description_chars":8640,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Certification reimbursement","Continuous learning","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Blockchain & Crypto","Information Security","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-06T15:50:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 1","filings_12m":8,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":111944,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":81,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/knowbe4-core-support-intern-hybrid","json_url":"https://alion.io/job/knowbe4-core-support-intern-hybrid.json","meta":{"generated_at":"2026-10-08T02:07:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3742,"day_limit":5000,"remaining_today":1258,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4239},"rest":"https://alion.io/mcp/rest/get_company?id=4239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fknowbe4-core-support-intern-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fknowbe4-core-support-intern-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fknowbe4-core-support-intern-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/knowbe4-core-support-intern-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fknowbe4-core-support-intern-hybrid"}]}