{"id":1251964,"url":"https://alion.io/job/knowledge-artisan-senior-it-manager","title":"Senior IT Manager","company":{"id":3800696,"name":"knowledge Artisan","domain":"theknowledgeartisans.com","url":"https://alion.io/company/knowledge-artisan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Sophos","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T07:10:41Z","employer_posted_date":null,"last_verified_at":"2026-09-16T07:10:41Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"About the Role:\n\nWe are seeking an experienced, proactive Senior IT Manager to join our team at a well-established and renowned name in the retail industry. Headquartered in Thrissur, Kerala, we are looking for a skilled professional to oversee IT infrastructure, secure digital assets, manage key technology vendors, and lead internal tech team.\n\nKey Responsibilities :\n\nInfrastructure & Cloud Management (Azure & Network) :\n\n- Oversee our Microsoft Azure cloud environment hosting Dynamics 365 F & O.\n\n- Manage and optimize network connectivity across HQ and 65 retail outlets.\n\n- Ensure robust backup, disaster recovery, and business continuity protocols are active and tested.\n\nVendor & Developer Management :\n\n- Act as the primary point of contact for all IT vendors, ensuring high uptime and strict adherence to SLAs.\n\n- Supervise the internal IT support team, network engineers, and newly onboarded in-house Dynamics 365 developers to align tech outputs with business needs.\n\n- Streamline workflows between Zoho CRM, our independent HRMS, and Dynamics 365.\n\n- Work with other integrations like Government and Bank portals, Payment Gateways, etc.\n\nSecurity, MDM & EDR Implementation :\n\n- Maintain and optimize our existing Sophos firewall and endpoint security.\n\n- Upcoming Project: Evaluate, select, and deploy an MDM solution to manage corporate Android tablets/phones and secure BYOD devices.\n\n- Upcoming Project: Evaluate and deploy an EDR solution across all corporate Windows PCs.\n\nDaily Operations & Support :\n\n- Ensure smooth daily IT operations across all multi-state retail outlets.\n\n- Manage IT asset procurement, lifecycle, and budgeting.\n\nRequirements :\n\n- 8+ years of experience in IT management, preferably in a retail or similar industry.\n\n- Strong understanding of Azure Cloud administration.\n\n- Familiarity with ERP ecosystems (Dynamics 365 F&O experience is a significant plus).\n\n- Good concepts in Networking, Firewalls (Sophos preferred), and Endpoint Security.\n\n- Prior experience implementing MDM (e.g., HexNode, ManageEngine) and EDR tools.\n\n- Fluency in Malayalam.\n\n- Ability to relocate to Thrissur, Kerala.\n\nBenefits :\n\n- Opportunity to work with a well-established and renowned name in the jewellery retail industry.\n\n- Chance to lead a lean infrastructure team and drive critical upcoming projects.\n\n- Collaborative and dynamic work environment.\n\n- Competitive salary and benefits package.\nSkills\nAzure, MS Dynamics 365, IT Infrastructure, Network Administration, Security, MDM, Zoho CRM, Firewall, MS Dynamics F&O, MS Dynamics AX7, IT Operations","description_format":"text","description_chars":2581,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T18:04:06Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.747,"p_room":0.9,"age_days":15,"expected_fill_days":24,"reasons":["seen:15","velocity","win:mid"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/knowledge-artisan-senior-it-manager","json_url":"https://alion.io/job/knowledge-artisan-senior-it-manager.json","meta":{"generated_at":"2026-10-03T02:18:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2529,"day_limit":5000,"remaining_today":2471,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}