Customer Success Manager
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Salary
≈ $33k – $69k per year (Estimated)
Location
Hybrid (Levallois-Perret, France)
Employment
Full-Time
Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Sep 30, 2026.
Overview
Company
Impact
Profile match
Koala Interactive is a French company that groups the social network Wyylde and the Nuit Sans Folie applications. It hires front-end developers and customer success managers for these online services. The company is headquartered in Levallois-Perret, France.
Rejoins Koala Interactive, une entreprise en forte croissance spécialisée dans le secteur des réseaux sociaux. En tant que Customer Success Manager, tu seras responsable de la performance et de la conformité de notre dispositif de support et de modération. Tu coacheras et motiveras ton équipe pour assurer la satisfaction de nos utilisateurs, tout en garantissant la conformité de nos processus de modération. Tu porteras également la voix du client à travers l'organisation et contribuera à l'amélioration continue de nos processus.
Missions
- Assurer la qualité du service fourni par les équipes internes et le prestataire externe, et garantir la conformité juridique de notre dispositif de modération.
- Superviser la chaîne d’escalade des demandes et signalements, notamment les cas complexes, sensibles ou présentant un enjeu juridique.
- Définir, structurer et améliorer en continu les processus de support et de modération afin d'accompagner la croissance et le développement international de Wyylde.
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