{"id":3000032,"url":"https://alion.io/job/kobalt-labs-customer-success-2","title":"Customer Success","company":{"id":3778881,"name":"Kobalt Labs","domain":"kobaltlabs.com","url":"https://alion.io/company/kobalt-labs","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T11:51:49Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T10:29:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Kobalt Labs\nKobalt is the AI-native compliance operating system for financial institutions (FIs). Compliance is critical for FIs to get right, but most of their work still happens manually, in legacy technology or Excel.\nBanks, credit unions, and fintechs across the country use Kobalt to run third party due diligence, screen marketing collateral, and stay current with the ever-changing regulatory landscape. Since our Series A, we've grown revenue more than 5x and work with some of the most notable names in financial services, including Chime, Upstart, and Affirm.\nThe Role\nCustomer Success at Kobalt owns customer outcomes end-to-end, from implementation and adoption through expansion, working closely with customer leadership and our engineering team.\nCustomer Success is also a major driver of our growth: our best customers expand with us and bring us into other financial institutions. This role is perfect for someone who genuinely loves spending time with customers, solving their problems, and turning those relationships into lasting partnerships.\nWhat You'll Do\nOwn customer implementations end-to-end, from scoping and technical configuration through UAT, training, and go-live.\n\nBuild deep relationships with customers, working with practitioners and executives to understand their workflows, priorities, and broader strategic goals.\n\nUnderstand the underlying need behind customer requests, scope an initial approach with engineering, and explain technical concepts back to non-technical stakeholders.\n\nBuild and maintain customer-facing documentation, including help content, FAQs, admin guides, and reusable implementation methodology.\n\nDrive customer adoption and expansion, ensuring customers get increasing value from Kobalt and identifying opportunities to grow the relationship.\n\nQualifications\n3-5 years of experience in customer success, implementation, consulting, project management, or a similar customer-facing role.\n\nExperience with technical project delivery and comfortable owning a project from kickoff through go-live, including coordinating multiple stakeholders and driving projects forward.\n\nStrong project management skills, with the ability to manage multiple concurrent implementations simultaneously.\n\nCommercially minded and motivated to grow customer relationships through a consultative, trust-first approach.\n\nWilling to travel occasionally (under 25%) for customer and onsite work.\n\nCompensation and Benefits\n$175k base salary + equity\n\nLunch provided in-office\n\n100% employer-paid medical, dental, and vision premiums for employees and dependents\n\nPaid time off and paid company holidays","description_format":"text","description_chars":2643,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-21T11:51:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/kobalt-labs-customer-success-2","json_url":"https://alion.io/job/kobalt-labs-customer-success-2.json","meta":{"generated_at":"2026-10-24T11:00:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3778881},"rest":"https://alion.io/mcp/rest/get_company?id=3778881"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkobalt-labs-customer-success-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkobalt-labs-customer-success-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkobalt-labs-customer-success-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kobalt-labs-customer-success-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkobalt-labs-customer-success-2"}]}