{"id":3898776,"url":"https://alion.io/job/koch-industries-customer-service-representative-hyperscale","title":"Customer Service Representative - Hyperscale","company":{"id":13911,"name":"Koch Industries","domain":"kochinc.com","url":"https://alion.io/company/kochinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-06T23:54:18Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T17:09:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Your Job\nAs a Customer Service Representative supporting our Hyperscale business, you will play a critical role in enabling operational excellence for strategic cloud and data center hyperscale customers. You will support day-to-day account activities, help resolve complex business challenges, and contribute to delivering exceptional customer experience. This role provides an opportunity to build a strong foundation in customer service, supply chain operations, and the rapidly growing hyperscale industry while developing skills that can lead to future career growth within the organization. This role follows a hybrid work schedule with four days onsite and one day working remotely each week.\n\nOur Team\nOur team supports some of the world's largest technology and cloud infrastructure customers. We work closely across customer service, planning, supply chain, operations, and commercial teams to ensure customer requirements are met with speed, accuracy, and accountability. We value continuous learning, ownership, collaboration, and a desire to understand not only what we do, but why we do it. Team members are encouraged to contribute ideas, challenge the status quo, and seek opportunities to create value for customers and business.\n\nWhat You Will Do\nSupport daily operational activities for assigned Hyperscale customer accounts.\nManage customer orders, inventory, demand forecasts, and account-related transactions while maintaining a high level of accuracy.\nMonitor business activities, identify issues, and proactively coordinate resolution efforts with internal stakeholders.\nAnalyze data, validate information, and execute processes that support customer and business requirements.\nCollaborate with cross-functional teams including Customer Service, Planning, Supply Chain, Operations, and Sales.\nTrack open issues and commitments, ensuring timely follow-up and closure of action items.\nSupport customer inquiries and escalation management by gathering information, communicating updates, and coordinating responses.\nLearn customer requirements, business processes, and account strategies to develop a broader understanding of the hyperscale business.\nPrioritize and manage multiple responsibilities while maintaining high levels of service and responsiveness.\nIdentify opportunities to improve processes, increase efficiency, and create additional value for customers and the organization.\n\nWho You Are (Basic Qualifications)\nHigh school diploma or equivalent.\nTwo or more years of related experience in sales order entry, customer service, or supply chain coordination, or an equivalent combination of education and experience.\nProficient with ERP/order-entry systems and comfortable entering and auditing purchase orders, acknowledgements, and change orders.\nStrong organizational and follow-through skills with the ability to close the loop on commitments and issues\nStrong written and verbal communication skills; able to read and interpret documents, write routine correspondence, and communicate with internal teams and customers clearly and professionally.\n\nWhat Will Put You Ahead\nBachelor’s degree in business, Supply Chain, Operations, Marketing, Communications, or a related field.\nExperience supporting customer service, order management, supply chain, logistics, planning, or operations functions.\nAdvanced Microsoft Excel skills and comfort working with data and reporting tools.\nPassion in cloud computing, data centers, digital infrastructure, or the hyperscale industry.\nDemonstrated ability to understand business processes and identify opportunities for improvement.\nExperience collaborating with multiple stakeholders to drive results and solve problems.\nExperience working in a global or matrixed business environment.\nFor this role, we anticipate paying $55,000 - $65,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.\nAt Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.\nHiring Philosophy\nAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.\n\nWho We Are\nAs a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.\nAt Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.\n\nOur Benefits\nOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.\nAdditionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.\n\nEqual Opportunities\nEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).","description_format":"text","description_chars":6672,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Paper & Pulp Manufacturing","Chemical Manufacturing","Glass & Ceramics Manufacturing","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-06T23:54:18Z"}],"visa":[{"country":"US","licensed_sponsor":false,"adverts_offering_sponsorship_24m":4,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 4 of its adverts here in 24 months","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["seen:5","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/koch-industries-customer-service-representative-hyperscale","json_url":"https://alion.io/job/koch-industries-customer-service-representative-hyperscale.json","meta":{"generated_at":"2026-11-12T19:24:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13911},"rest":"https://alion.io/mcp/rest/get_company?id=13911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkoch-industries-customer-service-representative-hyperscale"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkoch-industries-customer-service-representative-hyperscale"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkoch-industries-customer-service-representative-hyperscale"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/koch-industries-customer-service-representative-hyperscale\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkoch-industries-customer-service-representative-hyperscale"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3898776}},{"tool":"search_jobs","arguments":{"company":"kochinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3898776},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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