{"id":1669780,"url":"https://alion.io/job/koch-industries-it-support-engineer","title":"IT Support Engineer","company":{"id":13911,"name":"Koch Industries","domain":"kochinc.com","url":"https://alion.io/company/kochinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T06:24:39Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-10T23:46:51Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Your Job\nAs an IT Support Engineer, you will serve as the primary local IT contact for site operations, supporting both IT and Operational Technology (OT) environments. You will be responsible for maintaining reliable, secure, and efficient technology infrastructure while partnering with manufacturing, business, and regional IT teams to support business continuity and operational excellence.\nOur Team\nOur team supports site operations through technology solutions that enable productivity, connectivity, and continuous improvement. This role works closely with local stakeholders, manufacturing teams, vendors, and regional support resources to deliver high-quality IT and OT services.\nWhat You Will Do\nServe as the primary onsite IT contact for hardware, software, and operational technology support.\nTroubleshoot, diagnose, and resolve IT and OT issues affecting site operations.\nSupport and maintain networking infrastructure, end-user devices, conference room technology, and digital signage solutions.\nInstall, configure, maintain, and replace standard hardware and technology assets.\nCoordinate local technology vendors and service providers.\nSupport shop floor technologies and manufacturing device connectivity.\nEnsure compliance with enterprise standards related to cybersecurity, antivirus protection, patching, and infrastructure management.\nAssist with production transfers, infrastructure improvements, and technology-related projects.\nPartner with regional IT teams to identify and resolve network, server, storage, and infrastructure issues.\nReview system performance and support continuity of business operations.\nCommunicate system outages, maintenance activities, and technology updates to stakeholders.\nSupport secondary locations through remote and onsite assistance when required.\nParticipate in hardware, software, and infrastructure deployment projects.\nDeliver outstanding customer service while balancing multiple priorities.\nWho You Are (Basic Qualifications)\nBachelor's Degree in Computer Science, Information Technology, or a related field and 5+ years of experience in an IT-related role; OR Associate Degree and 7+ years of relevant IT experience.\nExperience supporting and maintaining:Network infrastructure\nActive Directory environments\nData storage and backup solutions\nPC hardware and software\n\nExperience supporting manufacturing or connected factory environments.\nExperience administering Microsoft 365 technologies and mobile device management solutions.\n Advanced English proficiency (written and verbal) with the ability to communicate effectively with global teams, business stakeholders, vendors, and external partners.\nStrong troubleshooting, analytical, and problem-solving skills.\nStrong customer service orientation and sense of urgency.\nAbility to provide support outside standard business hours when necessary.\nWhat Will Put You Ahead\nExperience supporting Manufacturing Execution Systems (MES), MII, or similar manufacturing applications.\nExperience with OPC, Historian, RF scanners, label printers, tablets, and shop floor visualization technologies.\nExperience administering VMware environments.\nExperience with Windows Remote Desktop Services and thin client technologies.\nKnowledge of Cisco networking equipment.\nExperience with SAP environments, including SAP GUI, ECC, and PLM.\nFamiliarity with SQL, Oracle databases, antivirus platforms, and enterprise server/storage technologies.\nProject management experience.\nKnowledge of PLCs, HMIs, SCADA systems, and industrial communication protocols.\nWho We Are\nMolex delivers complete interconnect solutions for a wide range of markets, including data communications, telecommunications, consumer electronics, industrial, automotive, commercial vehicle, aerospace and defense, medical, and lighting applications.","description_format":"text","description_chars":3813,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Glass & Ceramics Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-02T06:24:39Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.9,"age_days":7,"expected_fill_days":12,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/koch-industries-it-support-engineer","json_url":"https://alion.io/job/koch-industries-it-support-engineer.json","meta":{"generated_at":"2026-10-11T02:35:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4162,"day_limit":5000,"remaining_today":838,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13911},"rest":"https://alion.io/mcp/rest/get_company?id=13911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkoch-industries-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkoch-industries-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkoch-industries-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/koch-industries-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkoch-industries-it-support-engineer"}]}