{"id":4296347,"url":"https://alion.io/job/koch-industries-senior-customer-program-manager","title":"Senior Customer Program Manager","company":{"id":13911,"name":"Koch Industries","domain":"kochinc.com","url":"https://alion.io/company/kochinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-14T01:22:01Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T01:22:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your Job\nWe are seeking a dynamic and proactive Senior Customer Program Manager that will serve as the primary customer-facing program owner for strategic Datacenter customers. This role is responsible for collecting information from cross-functional teams about key projects, events and action items and communicates proactively to sales and assigned customers. The Customer Program Manager interacts with the customer, sales, engineering, project management, product management, operations and leadership team daily. The successful candidate will proactively deliver updates, hold internal global teams accountable and enable PSBU’s strategic business objectives.\nOur Team\nMolex is a leading global supplier of innovative solutions that create value for our customers and society. We are committed to improving people’s lives and making the world a better place. We are growing our Power & Signal Business Unit (PSBU) and increasing our focus on High Power Solutions.\n\nWhat You Will Do\nServe as the primary customer-facing program manager for assigned Hyperscale Datacenter account, delivering end to end ownership for critical program delivery.\nDevelop and maintain accurate customer-facing documentation, schedules, trackers, presentations, and action logs.\nCommunicate program status, milestones, risks, dependencies, and mitigation plans clearly and promptly to customer, sales and other internal stakeholders.\nDrive closure of action items and hold cross-functional stakeholders accountable for commitments.\nBuild strong relationships and trust with stakeholders across Sales, Product Management, Engineering, Operations and Sourcing.\nEngage in the new product development process for new opportunities, partnering with product management, engineering and project management teams to achieve key customer development milestones.\nMaintain accurate program pipeline value and production start dates alongside sales and commercial product teams.\nAlign with NPI teams and project management to deliver production capacity plans, ramp up schedules and raw material readiness to the customer.\nManage high visibility escalations about execution and risk mitigation with BU and operations leadership.\nApply sufficient technical understanding to support real-time customer discussions and build trust with customers.\nCreate and communicate executive summaries to leadership as required.\nCritical Success Factors\nStrong customer-facing presence and communication skills.\nProactive ownership and ability to manage high visibility escalations. \nAbility to lead internal alignment meetings with cross- functional teams globally. \nEffective follow-up and action-item management.\nCapability to influence stakeholders without direct authority.\nWho You Are (Basic Qualifications)\nBachelor’s degree in a business or technical discipline such as engineering\n5+ years’ sales or product management experience or 5+ years’ program or project management experience2\nExperience work with global teams internally and externally \nAbility to travel around 25% of the time \n\nWhat Will Put You Ahead\nExperience in high power connectors, cables, and related products\nBackground in integrated solutions, engineering, or product programs\nCurrent or previous experience working datacenter market or familiarity with Hyperscale customers and ecosystem. PMP Certification \nWe are unable to offer visa sponsorship for this role.\nFor this role, we anticipate paying $ 160,000 - $220,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.\nAt Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.\n\nHiring Philosophy\nAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.\n\nWho We Are\nAs a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.\nAt Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.\n\nOur Benefits\nOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.\nAdditionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.\n\nEqual Opportunities\nEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).","description_format":"text","description_chars":6315,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Paper & Pulp Manufacturing","Chemical Manufacturing","Glass & Ceramics Manufacturing","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-14T01:22:01Z"}],"visa":[{"country":"US","licensed_sponsor":false,"adverts_offering_sponsorship_24m":4,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 4 of its adverts here in 24 months","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-14T02:31:30Z"},"pay":{"stated_usd_annual":220000,"is_top_pay":true},"html_url":"https://alion.io/job/koch-industries-senior-customer-program-manager","json_url":"https://alion.io/job/koch-industries-senior-customer-program-manager.json","meta":{"generated_at":"2026-11-14T02:31:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3347,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13911},"rest":"https://alion.io/mcp/rest/get_company?id=13911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkoch-industries-senior-customer-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkoch-industries-senior-customer-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkoch-industries-senior-customer-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/koch-industries-senior-customer-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkoch-industries-senior-customer-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4296347}},{"tool":"search_jobs","arguments":{"company":"kochinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4296347},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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